a19 Consulting has released the a19 ITSM Best Practices System
It takes time to develop an overnight successful ITSM Best Practices System. In our case over 2 decades of consulting and experience with products such as HEAT IT Service Management, Saleslogix CRM, Ivanti Service Manager, Ivanti Asset Manager, and now Ivanti Neurons. Some ServiceNow, Remedy, Sage CRM experience.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that we have experience with the mentioned ITSM and CRM products.
Who is a19 Consulting?
Freelance ITSM Consultancy providing ITSM and ITAM Best Practices & Latest Solutions in the UK, EU, Australia, New Zealand, Singapore, South Korea, Canada, and the USA for Fortune & Global 500 corporations as well as Frontrange and Ivanti Business Partners.
Are you getting the most out of your ITSM Implementation?
You are NOT. Not until you talk to me. Guaranteed!
The most important decision you need to make, to take your ITSM Implementation to the next level is contacting us, before it’s too late. Our ITSM resources book up weeks and sometimes months ahead of time, for good reason. Contact us, we are here to help.
Night and Day Compared to Ivanti and other HEAT Consultants & Developers
“Buying Ivanti HEAT out of the box is and expecting it to be anywhere near serviceable for your purposes is wishful thinking. There is a huge amount of customisation required, some of it highly technical. Either be prepared to throw resource at the training academies and go through the steep learning curve, or look to consult with a business which is as experienced as Gregor and a19 Consulting. They took the pain out of the process.
Compared to Ivanti consultation directly, it has been night and day. Gregor and a19 Consulting owns both the technical solution and the implementation. Coming from a business where we have a small, inexperienced team of Ivanti Admins having an experienced, knowledgeable, practical hand supporting us is invaluable.
a19 Consulting makes a strong case for a direct engagement model, 1-2-1 for the consultants to the product owner in the business. Internally there are some of the team who are keen to have more direct access with the consultant but there is a strong argument to keep the engagement focused.
Positive engagement, improved Ivanti implementation resulting in happy users and happy IT staff. Project team looking better as a result. Could you ask for more?“Rob Moody | ASM UK | End User Computing Manager
Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach
“Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations.
We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practice Ivanti HEAT configuration set-ups to follow.”
Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager
ISM to The Next Level
“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential, with the latest solutions and Ivanti Best Practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”Steven Morin | EXP | Helpdesk Manager
Unique and Distinctive ITSM Authority
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti ISM/IAM products.”
Neill Evans | Solutions Architect | DDS IT | Ivanti Business Partner
Everyone else said it couldn’t be done!
“Gregor was able to implement what ever Ivanti HEAT Freelancer/Consultant/Developer said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“Shelley | City of Brampton | Municipal Services Manager