with Products such as Ivanti Neurons | Ivanti Service Manager (HEAT ITSM) | since 1996 | UK EU Ireland DACH Australia New Zealand APAC Canada USA | 100+ Implementations
2020 has been without a doubt a historic year for all the wrong reasons. The impact on the global economy has been disastrous.
We have been lucky and blessed at a19 Consulting with a record year and fantastic new Ivanti ITSM clients and Ivanti Business Partnerships.
So much so that we have donated 10% of all our pre-tax revenue to causes around the world. But we’re not stopping there.
We’re making our a19 Asset Scanner Mobile Apps for Android and Apple iOS Devices available for FREE for 2021.
Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required! All you need is an Android Device, iPhone, or iPad. An Ivanti ITSM first!
Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required! All you need is an iPhone, or iPAD. An Ivanti ITSM first! For Android version click here.
a19 Asset Scanner | Apple iOS | Ivanti Service/Asset Manager | Mobile Application
Scanning Assets with Ivanti Service Manager just got easier! No clunky expensive hardware required. All you need is an iPhone or iPAD
The a19 Asset Scanner iOS Mobile Application has been designed to work with Ivanti Service Manager and Ivanti Asset Manager, with ANY Ivanti Role and can also be used with any Website, ITSM, or ITAM System that requires Barcode Scanning, for example Asset Tags, Serial Numbers, Packing Slips, Courier Tracking Numbers
Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.
No clunky expensive hardware needed. That means you do not need to purchase a handheld android only scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic. Instead you can use your iPhone or iPad camera.
Works with any Android mobile device (phone/tablet) that has a camera.
Floating button can be used anywhere in android, no matter what mobile browser or app you have open. Whether it’s the Ivanti Service Manager Android Mobile App, the Ivanti Asset Manager Mobile App, any mobile browser logged into Ivanti Service Manager, or any Android App.
Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.
No special hardware needed. That means you do not need to purchase a handheld android scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic. Instead you can use your phone or tablet camera.
But wait, there is more. iOS, iPhone, and iPad mobile app is coming soon!
Presently only available to android devices, more specifically Android OS Based Bar Scanning Devices, there are two models that have been tested by Ivanti.
Contact us to streamline your asset scanning and overall asset management operating procedures
Note: Enhancement requests have been made to include scanning ability for android smart devices (smartphone, tablet) with APP. There is a workaround for using android smart devices, contact us to find out more.
Ivanti Asset Manager | Asset Scanner UI
Ivanti Asset Manager Android App Asset Scanner UI
Ivanti Asset Manager | Asset Scanner Role Functionality
The Out-of-the-box (OOTB) functionality allows for scanning bar codes and looking up Asset Tags, creating and adding assets, with Asset Type, Sub Type, Asset Name, Serial Number, Location, Assigned Model, and Manufacturer. The “Scan Log” is then attached to the new/updated Configuration Item (CI, now Asset)
Sample Asset Tag and Serial Number Bar Codes
Ivanti Asset Scanner | Best Practice
a19 Consulting has taken the asset scanner to the next level customized the Asset Scanner UI with an asset scanning wizard that after scanning an asset tag walks you through creating a new asset orupdating an asset, plus the ability to scan packing slips for procurement, with pictures of the packing slips, and 1 or more Assets (CI’s) attached to the packing slips, which roll up into the Purchase Order and Invoices for reconciliation.
One of the most crucial steps in System Development Life Cycle (SDLC)is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator
Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan and UAT Test Cases and Scripts.
Today we will focus on a sample high level UAT Action plan:
Refresh UAT with PROD (ISM Administrator)
Push Asset Scanner Packages to UAT (ISM Consultant)
Create UAT Test Cases/Scripts (ISM Administrator/Knowledge Manager; with assistance from ISM Consultant)
Create Documentation for ISM Users (ISM Administrator/Knowledge Manager with assistance from ISM Consultant)
Test Data Preparation (ISM Administrator)
Test Run (ISM Administrator)
UAT Run (ISM Administrator+ Storage Managers)
Remediation (ISM Consultant)*
UAT Run (ISM Administrator+ Storage Managers)*
Including Validation of Documentation and Knowledge Article Creation (ISM Administrator/Knowledge Manager)
Confirm Business Objectives – Sign Off (Project Owner)
Schedule Push to PROD (ISM Consultant)
Communication Plan (Core Team)
ISM Change Control Announcement
ISM Change Control Email with Documentation
Determine schedule
Before – for example 3 days before
At PROD Push
After – optional – follow up
PROD Push (ISM Consultant)
Validate PROD Push (Core Team)
PROD Emergency Support – 1 to 2 hours after push – (ISM Consultant)
