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Ivanti Best Practices

What is Regression Testing?

Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. 

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice:  If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues.  So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

For more information about the a19 Ivanti Best Practice System be sure to contact us!

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Ivanti Best Practices

Ivanti Best Practices: UAT

When it comes to Ivanti Best Practices there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager.

One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts and a lack of Best Practices, Strategy, Coordination, and Planning.

Today we shall focus on Ivanti Best Practices for UAT.

UAT Best Practices

  • Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
    • Review of UAT Decision Tree
    • Review Test Results, questions, unexpected behaviour, workarounds, tester comments
    • Review Reference Data to-do list for PROD
    • Identify key areas for training (bullet points) 
    • Test Case Maintenance – identify new test cases or changes needed to existing test cases
    • Daily Email Summary to the ISM Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
  • Scribe – Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed.  Typically this function falls on the Knowledge Manager/Trainer.
  • Weekly Calls with ISM Consultant to review the progress, test results, and discuss UAT remediation scope.
  • Focus on Job Functions, not features, not enhancements, not future phases. 
  • No Bug Hunts – The point of UAT is not to find bugs.  It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes.   Any unexpected behaviour can be recorded in tester comments.
  • Keep it Simple – Focus on test cases at hand.  If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.  

For more information and to reserve your a19 Consulting – Ivanti Best Practice System Implementation be sure to contact us!

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Best Practice System Ivanti Best Practices Press Releases UAT

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tried, tested, and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

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Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

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a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decisions and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, FAQs, announcements, simplified ISM Change Control, and an executive summary.

The Latest Ivanti Solutions and Best Practices just got more exciting with the a19 UAT Test Scripts Module for the a19 Ivanti Best Practices System by long time Ivanti Service Manager (HEAT by Frontrange) Consultant and Developer Gregor Anton from a19 Consulting.

Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential.” says Steven Morin, Helpdesk Manager, at EXP.

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

Press Release

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Ivanti Best Practices

WHAT IS ISM BLACKOUT?

Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.

An a19 best practice is to take the UAT system off-line when UAT is undergoing maintenance or configuration in preparation for End User Acceptance testing. This is to prevent any unauthorized access by end users that might want to start testing the system before it’s ready, which is never a good idea. After all, you don’t call the building inspector until you’re up to code, right? Leaving UAT available during configuration can be disastrous. Don’t make this rookie ISM mistake, you will thank me later!

ISM Blackout
UAT Best Practice Tip
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Ivanti Best Practices

Scope of Work Priorities

When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!

Setting Priorities for your Ivanti Service Manager Project

Scoping is an art of finding the right balance between effort, benefits, and long term gains. Quick Wins should be your 1st Priority (P1) followed by long term gains which are Priority 2 (P2) and have the highest benefits.

For example, on a recent Asset Management implementation the core project team determined that the quickest wins and highest benefits would be asset scanning and a foundation for procurement and assets (hardware and software) that we could built upon on future phases.

ivanti service manager scoping SOW solution design priorities best practices project tracker ISM Change Control P1 P2 Nice-to-have Must-Have Show-Stopper UAT Test Scripts
ITSM Priorities by Benefit and Effort

That lead us to this high level scope:

  • P1 – Ivanti Asset Manager | Asset Bar Code Scanning
  • P2 – Ivanti Software Asset Management (SAM)
  • P3 – Ivanti Hardware Asset Management Enhancements

What this meant was that we would build asset scanning capabilities not only for assets but also packing slips, replace the existing purchase order tracking excel sheets, and vendor inventory tracking sheets from Softchoice and various software vendors, with an Ivanti Service Manager product catalog for hardware and software, utilized the purchase order workspace for sales orders, enabled contracts and entitlements for software inventory, and built a softchoice integration to automatically update invoice and shipping information and functionality to reconcile against packing slips and purchase orders.

These were just our P1’s and P2’s! With further integration to discovery tools, enhancements to assets, and workflow automation for P3. Of course keep in mind that upon project completion some of the other requirements from the parking lot will become P1’s and P2’s and the cycle begings.

Along the way we identified more quick wins that improved overall product usability and project tracking:

  • Ivanti Service Manager | Administrator Level 2 Role – for limited admin access with dedicated top level tabs to manage assigned validation lists and some configurations without full administration console access
  • a19 Consulting Tracker – a custom built project tracking tool by a19 Consulting with backlog, artifacts, parking lot, status updates, project dashboard, heat release project and package tracking, to-do list, and many more features
  • a19 Consulting Change Control with Announcements, Alerts, Notifications, and approval process for User Acceptance Testing (UAT)
  • a19 Consulting UAT Test Scripts Workspace for ISM Administrators and Consultants to develop test scripts, run test scripts, log defect, pass/fail tests, request enhancements and identify show stoppers, must-haves, and nice-to-haves

If you would like more information for the a19 Ivanti Best Practices Tool set or need help defining and executing your scope of work please contact us!

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Ivanti Best Practices Press Releases

Ivanti Service Manager Best Practices System Released

a19 Consulting has released the a19 Ivanti Best Practices System for Ivanti Service and Asset Manager

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager

It takes time to develop an overnight successful Ivanti Best Practices System. In our case over 2 decades of HEAT IT Service Management and Ivanti Service Manager experience.

Who is a19 Consulting?

Providing HEAT Best Practices and now Ivanti Best Practicessince 1996, with our tested and true implementations and upgrades, and these are just 2 of many Ivanti professional services.

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Best Practices for almost every sector, including, but not limited to Government, Financial, Insurance, Communications, Information Technology, Energy, Utilities, Education, Retail, Manufacturing, Pharmaceutical, Medical, Aerospace, Entertainment, Food, Health Care, Transportation, Engineering.

Worldwide Since 1996

From Austria to Brussels, Calgary, Denver, Edmonton, Frankfurt, Georgia, Halifax, Italy, Kelowna, London, Montreal, New York, Ottawa, Penticton, Quebec City, Rochester, Sliedrecht, Toronto, Utah, Vancouver, Winnipeg, and Yellowknife, Zurich

The result, Ivanti Best Practices and Latest Solutions that will take your ITxM Implementation to the next level, ITIL, ITSM, ITAM, to name just a few.

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Contact a19 Consulting – Ivanti Professional Services for more information on the latest solutions & best practices for your Ivanti Service & Asset Manager implementation and upgrades.

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a19 Consulting
Ivanti Best Practices
Ivanti Professional Services
for Ivanti Service and Asset Manager (ISM/IAM)