ITSM Podcast

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Our podcast covers popular ITSM topics and is hosted by a long time Freelance Consultant with over 100+ Implementations with enterprise systems such as Ivanti NeuronsIvanti Service Manager, SalesLogix CRM, HEAT IT Service Management. And some ServiceNow, BMC Remedy, and Sage CRM experience.

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, Infor, ServiceNow, BMC Remedy, or Sage. Any use of the vendor and software product names is descriptive of experience/skill set and for review purposes only and to answer questions from our readers.

Why Podcasts? Sometimes podcasts are a great medium to share information. Podcasts are quick and easy to create, powerful, and also convenient to listen to, on the morning commute, lunch break, or while travelling. Plus you can download Podcasts for offline listening.

Personally I like to download a few hours worth of Podcasts whenever I’m travelling or stuck somewhere and want a break from reading or watching videos.

You can find my Podcast on

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  • DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. ChatGPT by definition is a large language model trained by OpenAI based on the GPT (Generative Pre-trained Transformer) architecture, designed to understand and generate […]
  • DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made […]
  • DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training".  What seems like […]
  • DISCLAIMER: "Ivanti Consultant", and "Ivanti Developer" refer to job description, experience, and skill set with Ivanti's products. There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too.  You also need to evaluate competency vs skill and number of years experience and number of […]
  • DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products. Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as […]