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Android Asset Scanning Ivanti Asset Manager Ivanti Service Manager Mobile Application

a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Ivanti Asset Manager | Android Mobile Application

Works with any Android mobile device (phone/tablet) that has a camera.

Floating button can be used anywhere in android, no matter what mobile browser or app you have open. Whether it’s the Ivanti Service Manager Android Mobile App, the Ivanti Asset Manager Mobile App, any mobile browser logged into Ivanti Service Manager, or any Android App.

a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Ivanti Asset Manager | Android Mobile Application    Works with any #Android mobile device (phone/tablet) that has a camera.       Floating button can be used anywhere in android, no matter what mobile browser or app you have open.  Whether it's the #IvantiServiceManager #AndroidMobileApp, the #IvantiAssetManager Mobile App, any #mobilebrowser, or any #androidapp    Watch this demo with #IvantiAssetScanner and the #a19AssetScanningWizard for #AssetScans and #PackingSlipScans      Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.       No special hardware needed.  That means you do not need to purchase a handheld android scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic.  Instead you can use your phone or tablet camera.    But wait, there is more.  #iOS #iPhone and #iPAD mobile app is coming soon!      Contact me for site or volume licensing

Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.

No special hardware needed. That means you do not need to purchase a handheld android scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic. Instead you can use your phone or tablet camera.

a19 Asset Scanner | Floating Bar Code Reader | Ivanti Service Manager | Ivanti Asset Manager | Android Mobile Application    Works with any #Android mobile device (phone/tablet) that has a camera.       Floating button can be used anywhere in android, no matter what mobile browser or app you have open.  Whether it's the #IvantiServiceManager #AndroidMobileApp, the #IvantiAssetManager Mobile App, any #mobilebrowser, or any #androidapp    Watch this demo with #IvantiAssetScanner and the #a19AssetScanningWizard for #AssetScans and #PackingSlipScans      Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.       No special hardware needed.  That means you do not need to purchase a handheld android scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic.  Instead you can use your phone or tablet camera.    But wait, there is more.  #iOS #iPhone and #iPAD mobile app is coming soon!      Contact me for site or volume licensing

But wait, there is more. iOS, iPhone, and iPad mobile app is coming soon!

Contact us for site or volume licensing

Categories
Apple Asset Scanning iOS Ivanti Asset Manager Ivanti Service Manager Mobile Application

a19 Asset Scanner |Apple iOS | Ivanti Service Manager | Ivanti Asset Manager | Mobile Application

Scanning Assets with Ivanti Service Manager and Ivanti Asset Manager just got easier! No expensive clunky hardware required!
All you need is an iPhone, or iPAD. An Ivanti ITSM first!
For Android version click here.

a19 Asset Scanner | Apple iOS | Ivanti Service/Asset Manager | Mobile Application

Scanning Assets with Ivanti Service Manager just got easier!
 No clunky expensive hardware required. All you need is an iPhone or iPAD

The a19 Asset Scanner iOS Mobile Application has been designed to work with Ivanti Service Manager and Ivanti Asset Manager, with ANY Ivanti Role and can also be used with any Website
ITSM, or ITAM System that requires Barcode Scanning,
for example Asset Tags, Serial Numbers, Packing Slips, Courier Tracking Numbers

Works with any Ivanti Roles. Service Desk Analyst, Service Desk Manager, Self Service, etc. and of course the Asset Scanner role.

apple app store ivanti service manager ivanti asset manager HEAT ITSM best practices latest solutions mobile

No clunky expensive hardware needed. That means you do not need to purchase a handheld android only scanner ($500.00+) and deal with a clumsy bulky handheld scanner that is a little archaic. Instead you can use your iPhone or iPad camera.

Categories
Mobile Application

Mobile Applications

Be sure to check out our Mobile Applications for iOS and Android

The goal of the a19 Mobile Applications is to share Best Practices, Latest Solutions, and Tips & Tricks, for HEAT IT Service Management (Ivanti ITSM), Ivanti Service Manager and Ivanti Asset Manager

Ivanti Android Mobile App | Ivanti Best Practices
Ivanti iOS Mobile App | Ivanti Best Practices

Press Releases for Android and iOS Mobile Apps can be found here

Contact us with suggestions or if you would would us to build an iOS or Android mobile application for you!

Categories
Best Practices Ivanti

Implementation Milestones

Over the last 2+ decades implementing HEAT IT Service Management and Ivanti Service & Asset Manager, the following implementation milestones, aka rollout milestones, or roadmap have been deeply ingrained and proven to be the ultimate success factor and project structure.

From Scope of Work to Go-Live (Rollout) there are many steps that need to be carefully planned, communicated, and enforced.

Categories
Ivanti Best Practices

What is Regression Testing?

Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. 

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice:  If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues.  So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

For more information about the a19 Ivanti Best Practice System be sure to contact us!

Categories
Ivanti Best Practices

Ivanti Best Practices: UAT

When it comes to Ivanti Best Practices there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager.

One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts and a lack of Best Practices, Strategy, Coordination, and Planning.

Today we shall focus on Ivanti Best Practices for UAT.

UAT Best Practices

  • Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
    • Review of UAT Decision Tree
    • Review Test Results, questions, unexpected behaviour, workarounds, tester comments
    • Review Reference Data to-do list for PROD
    • Identify key areas for training (bullet points) 
    • Test Case Maintenance – identify new test cases or changes needed to existing test cases
    • Daily Email Summary to the ISM Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
  • Scribe – Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed.  Typically this function falls on the Knowledge Manager/Trainer.
  • Weekly Calls with ISM Consultant to review the progress, test results, and discuss UAT remediation scope.
  • Focus on Job Functions, not features, not enhancements, not future phases. 
  • No Bug Hunts – The point of UAT is not to find bugs.  It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes.   Any unexpected behaviour can be recorded in tester comments.
  • Keep it Simple – Focus on test cases at hand.  If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.  

For more information and to reserve your a19 Consulting – Ivanti Best Practice System Implementation be sure to contact us!

Categories
Best Practice System Ivanti Best Practices Press Releases UAT

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tried, tested, and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager
Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decisions and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, FAQs, announcements, simplified ISM Change Control, and an executive summary.

The Latest Ivanti Solutions and Best Practices just got more exciting with the a19 UAT Test Scripts Module for the a19 Ivanti Best Practices System by long time Ivanti Service Manager (HEAT by Frontrange) Consultant and Developer Gregor Anton from a19 Consulting.

Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential.” says Steven Morin, Helpdesk Manager, at EXP.

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

Press Release

Categories
Best Practices

Best Practices: File Naming Convention

An often overlooked best practice is that for file naming conventions, albeit not an Ivanti Service Manager Best Practice, it certainly is a best practice you should consider for your Ivanti Service Manager and Ivanti Asset Manager Projects.

Files should always be renamed with a prefix of the last modified date in YYYY-MM-DD format, for sorting purposes, and contain a meaningful name and version number.

The file name itself should be meaningful to the subject matter and topic at hand, for example if you’re working on UAT Test Scripts for Ivanti Service Manager then you could use 2020-05-19 HEAT ISM – UAT Test Scripts as the complete file name. Leading Date, Subject Mater, and Topic.

Descriptions such as “final” and “complete” should also be discouraged as 99% of the time there will be revisions.

This best practice ensures files are easily found, sorted, and clearly indicate the last modified date, version, and file contents.   

Note that the file saved date/time often changes as files are sent via email, download again, copied, or saved by mistake.

For example, Task #8043 has two attachments and without proper file naming conventions it is unclear which file is the latest for the Ivanti Service Manager UAT Test scripts:

  1. Copy of 2020-09-11 – Sample UAT Test Scripts Complete.xls
    should be
    2020-09-11 HEAT ISM – UAT Test Scripts v2
  2. 2020-09-11 – Sample UAT Test Scripts Complete.xls
    should be
    2020-09-14 HET ISM – UAT Test Scripts v3

In Summary, for file naming conventions use the format YYYY-MM-DD Subject Matter – Topic – v#.

Categories
Best Practices SDLC UAT

What is UAT Testing?

  • The purpose of User Acceptance Testing (UAT) is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
  • UAT Testing differs from System Testing in that System Testing is focused on software functionality.   UAT Testing is focused on job function, that is day to day operations can be performed.  Therefor access to Ivanti Service Manager (powered by HEAT) is not needed to build UAT Test cases, in fact it is discouraged to use HEAT as your focus should be on building use cases about day to day operations, operating procedures, such as Logging an Incident, searching for customers, assigning 2nd level support, and so on.
ivanti best practices regression testing user acceptance testing uat ivanti service manager ivanti asset manager a19 consulting ivanti professional services best practice systems
  • Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.  For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc. In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

If you’re looking for sample UAT Test Scripts, be sure to contact us!

Categories
Best Practices Ivanti Ivanti Project

Smart Goals

There is more to Ivanti Service Manager Consulting Projects than software & systems. You need to take a holistic approach and carefully plan your implementation, upgrades, and enhancements. It starts without the software, and requires strategy over tactics. It all starts with goals. S.M.A.R.T. Goals.

ivanti-best-practices-a19-consulting-smart-goals-project-tip-latest-solutions-former-Kifinti-consultant
Ivanti Project Best Practice
More than just IT
  • SMART is an acronym for Specific, Measurable, Attainable, Realistic, and Timebound
  • Goals should be as specific as possible, even if this means breaking them down, by including answers to the popular “W” questions: Who, What, When, Where, Which, Why
  • If a goal is not measurable, it is not possible to know whether a team is making progress toward successful completion. If it’s an Ivanti Project that’s going to take a few months to complete, then set some milestones by considering specific tasks to accomplish.

    A goal needs to be achievable, but at the same time it must not be too easy.
  • A goal that supports or is in alignment with other goals would be considered a relevant goal, focusing on something that makes sense with the broader business goal or Ivanti Project.
  • A time-bound goal is intended to establish a sense of urgency. After all a goal that lacks realistic timing, changes are you’re not going to succeed with your Ivanti Project.

Smart Goal Example

For example, if you’re creating UAT Test Case Scripts, your Smart Goals would be:

  • Specific:
    • Who: UAT Test Lead, designated UAT Team, and Subject Matter Experts (SMEs) as outlined by Roles & Responsibilities Matrix
    • What: Create day to day use case scenarios for job functions for the Ivanti Asset Manager Procurement process
    • When: Over the next two weeks with a Target Date of September 19
    • Where: Go-To Meeting and the Ivanti Breakout Meeting Room
    • Which: Standard Business Operating Procedures with guidance from SMEs and Decision Maker
    • Why: The UAT Test Case Scripts will be used for User Acceptance Testing (UAT) by the broader UAT team to ensure day to day job functions for the Asset Scanning, Procurement Process, Sales Order Life Cycle, Fulfillment, and Invoice Workflow can be carried out with the newly implemented Ivanti Asset Manager system by a19 Consulting.
  • Measurable: Milestones, at least three internal meetings, and breakout sessions for the SMEs for the below categories, with at least 6 test cases that are aligned to the Standard Operating Procedures; Regression Testing, Asset Scanning, Procurement.
  • Achievable: Focus on day-to-day job functions as outlined by the SOPs and seek guidance from SMEs and the decision maker as needed.
  • Relevant: Day to day job functions only as per the SOPs. Do not use the software, this would be system testing, focus is on job functions and satisfying day to day operational tasks.
  • Time-bound: Target Date September 19, with first meeting on September 10, follow up meeting on September 15, and review September 17th.

Remember T.ogether E.veryone A.chives M.ore!