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Asset Scanning Best Practices Ivanti Asset Manager Ivanti Service Manager

Best Practice Tip – UAT Action Plan

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One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

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One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan and UAT Test Cases and Scripts.

Today we will focus on a sample high level UAT Action plan:

  • Refresh UAT with PROD (ISM Administrator)
  • Push Asset Scanner Packages to UAT (ISM Consultant)
  • Create UAT Test Cases/Scripts (ISM Administrator/Knowledge Manager; with assistance from ISM Consultant)
  • Create Documentation for ISM Users (ISM Administrator/Knowledge Manager with assistance from ISM Consultant)
  • Test Data Preparation (ISM Administrator)
  • Test Run (ISM Administrator)
  • UAT Run (ISM Administrator+ Storage Managers)
  • Remediation (ISM Consultant)*
  • UAT Run (ISM Administrator+ Storage Managers)*
    • Including Validation of Documentation and Knowledge Article Creation (ISM Administrator/Knowledge Manager)  
  • Confirm Business Objectives – Sign Off (Project Owner)
  • Schedule Push to PROD (ISM Consultant)
  • Communication Plan (Core Team)
    • ISM Change Control Announcement
    • ISM Change Control Email with Documentation
      • Determine schedule
        • Before – for example 3 days before
        • At PROD Push
        • After – optional – follow up 
  • PROD Push (ISM Consultant)
  • Validate PROD Push (Core Team)
  • PROD Emergency Support – 1 to 2 hours after push – (ISM Consultant)

If you’re looking for sample ISM UAT Test Cases and Scripts from the a19 Consulting – Ivanti Best Practice System then be sure to contact us!

By Ivanti Neurons Consultant

Ivanti HEAT Consultant, Developer, Architect, Project Manager
25+ years, 100+ Ivanti HEAT Implementations

Ivanti Best Practices & Latest Solutions by Ivanti Consultant and Systems Developer providing Ivanti Professional Services for Ivanti Neurons, Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange) and Asset Manager since 1996 in the ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) in the UK, EU, Australia, New Zealand, ANZ, APAC, US, Canada, former Kifinti Solutions Consultant

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