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Ivanti Cloud Status Page

Post author By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant
Post date 2021-02-07
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Ivanti Cloud Status Page

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By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant

Freelance Ivanti HEAT Consultant, Developer, Architect, Project Manager
26+ years, 100+ Ivanti HEAT Implementations.

Independent. Unbiased. Not Affiliated with Ivanti!

ITSM Best Practices & Latest Solutions by Freelance Ivanti Consultant and Systems Developer providing ITSM Professional Services for Ivanti Neurons, Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange) and Asset Manager since 1996 in the ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) in the UK, EU, Australia, New Zealand, ANZ, APAC, US, Canada, former Kifinti Solutions Consultant

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Android 13 and Ivanti UEM: What to Know About the Latest Enterprise Features 2022-08-18
Android 13, the latest release from Google, is here. For IT administrators, this means making sense of new enterprise features and enhancements: what changed, why should you care – and most importantly, what should you do about it? Is Ivanti Android 13 ready? For Ivanti customers, one thing you won’t need to worry about is […]
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What Does Ivanti Being Named as a First-Time Leader in the 2022 Gartner® Magic Quadrant™ for UEM Tools Really Mean? 2022-08-16
The latest 2022 Gartner® Magic Quadrant™ for Unified Endpoint Management Tools report has been published! Here at Ivanti, we’re excited Gartner recognized us in the Leader quadrant for completeness of vision and ability to execute. 2022 marks the first time we’ve been recognized as a Leader, after Gartner named us their only Visionary in the […]
Kate Kim
Employees Confirm that Ivanti Is a "Great Place to Work," Earning Ivanti the Prestigious Great Place to Work® Certification™ 2022-08-16
We are thrilled to announce that Ivanti is now Certified™ by Great Place to Work®. The prestigious certification is determined entirely by what current employees have to say about their experiences working here at Ivanti. A resounding 88% of Ivanti employees said our company is a great place to work — the national average is […]
Jeff Abbott
When Time to ROI Matters 2022-08-11
It is often the case with innovation that the return on investment is unpredictable or too long to justify an investment. In a recent study by MHI and Deloitte, "Supply Chain Disruption Fuels Investments in Technology," supply chain industry leaders identify the lack of a clear business case as the number one barrier to adopting […]
Greg Henry
August Patch Tuesday 2022 2022-08-09
Microsoft has released their Patch Tuesday update, which includes 123 unique CVEs this month, 121 of which are new CVEs. Two are revisions to older .Net updates to include .Net 3.5 on Windows 8.1 systems (CVE-2022-26832 and CVE-2022-30130). The Servicing Stack Updates advisory ADV990001 was updated. Additionally, advisory ADV200011 was updated with a standalone security update (KB5012170), which […]
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Making Sure the Future of Federal Work Is Secure and Enjoyable – Why We’re Partnering with NIST on Its Zero Trust Project 2022-08-04
Last year, we announced our partnership with the National Cybersecurity Center of Excellence (NCCoE) at the National Institute of Standards and Technology (NIST) to work on the Implementing a Zero Trust Architecture project.  After a year of collaboration with its industry partners, including Ivanti, NIST recently released its preliminary draft, NIST Cybersecurity Practice Guide SP 1800-35 Vol […]
Bill Harrod
Employing DEX in the Public Sector to Attract and Retain Top Talent 2022-08-01
A recent news report shows the federal government is struggling significantly more than the private sector when recruiting new employees. Axios reporter Emily Peck writes: “While the number of private-sector jobs surpassed its pre-pandemic level, there are 664,000 fewer people employed in the public sector, according to the government jobs report released [July 8].” […]
Bill Harrod
3 Reasons to Ditch Your ITSM Solution for a No-Code One 2022-07-28
With an increased shift to hybrid and remote work environments, IT teams have had to adapt their support models to meet the evolving needs of their organization at a rapid pace. For most IT organizations, the programming effort required to customize less flexible software solutions to meet the changing demands of the business can often […]
Loren de la Cruz
Good as Gold: Award-Winning Campaign Reveals What People Really Think About the Everywhere Workplace 2022-07-27
Now that the world has embraced the long-term shift to the Everywhere Workplace, what do workers really think about it? That’s what we sought to find out with an ambitious survey that led to an eye-opening rendition of our annual Everywhere Workplace report. It also led to a big award. On behalf of everyone at Ivanti who worked hard […]
Sal Viveros
Ivanti Product Update - July 2022 2022-07-26
Product updates and releases covered in this newsletter:  Security  Service & Asset Management  Unified Endpoint Management / Digital Experience Management Extended Products Group Security Ivanti Neurons for Zero Trust Access 22.2R1 adds Secure Web Gateway capabilities through our partnership with Lookout Ivanti Neurons for Zero Trust Access version 22.2R1 now protects users, their devices, and your data anywhere on the […]
Five Reasons Digital Employee Experience Management (DEX) Is Essential to Your Business 2022-07-13
Business objectives for IT management have fundamentally shifted. Traditionally, organizations imposed a heavy-hand over the types of IT resources their workers employ and how they will use them. However, over the past decade or so, a growing awareness has supplanted these antiquated approaches suggesting technology should conform to the needs of the workers, rather than […]
Steve Brasen
July Patch Tuesday 2022 2022-07-12
The July Patch Tuesday has more cleanup than net new activities as far as critical updates are concerned. July 4th saw fireworks across the U.S. for Independence Day and a Zero Day release from Google to resolve a buffer overflow vulnerability (CVE-2022-2294), which also means an update for any Chromium-based browsers such as Microsoft Edge. […]
Chris Goettl
Ivanti Product Update - June 2022 2022-06-28
Product updates and releases covered in this newsletter: · Extended Products Group EXTENDED PRODUCTS GROUP Secure employee offboarding with Identity Director and Device Control Many IT teams struggle to support the employee onboarding and offboarding process. Ivanti Identity Director enables organizations to grant employees access for a secure and productive first day, and automatically adapts rights as roles […]
Why the Future of the Employee Experience at Work Hinges on IT 2022-06-23
As the world enters the post-pandemic era, employers and IT teams face a variety of new challenges. Some should be high on the long-term priority list. Others need to be addressed immediately. Here’s a snapshot of what we’re facing: The new Everywhere Workplace demands that employees have an engaging, positive, productive experience with the technology […]
Robert Grazioli
A Toolkit for K-12 Asset Security 2022-06-16
If you’re responsible for implementing or supporting the digital infrastructure for a K-12 school or school district, no one needs to tell you how much things have changed in recent years. Unlike most, you had the advantage of knowing that the change was on its way. You may have even spent a fair amount of […]
Phil Bowermaster
June Patch Tuesday 2022 2022-06-14
June Patch Tuesday is here, and we’ve now reached the midway point of 2022. It’s been and up and down six months so far with a wide swing in the number of vulnerabilities Microsoft has been addressing each month. We started off with 85 CVEs addressed in Windows 10 in January, dropped to a low […]
Todd Schell
It’s Time for Digital Privacy and Safety to Be a Government Priority 2022-06-10
In the US, a massive percentage of the spend on cybersecurity is spent securing the federal government itself and on securing the largest enterprises. That’s an important investment. It’s also wildly unbalanced, and has terrifying implications for all of us. Digital privacy and safety are becoming a new economic gulf, widening the distance between those […]
Srinivas Mukkamala
Ivanti Named a Leader in the Omdia Universe 2022-2023 Enterprise Service Management Report 2022-06-09
We’re delighted to share that Ivanti has been named a leader in the Omdia Universe Enterprise Service Management (ESM) Report for 2022-2023. Omdia’s annual report aims to evaluate high-quality ESM solutions available in the market to support both IT and business leaders in selecting the right ESM platform that best meets their needs and long-term goals. […]
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48,285+ Vulnerabilities Beyond the NVD: An Ivanti Research Update 2022-06-06
Organizations cannot rely on a single source of data on which to base their entire cybersecurity strategy – particularly their vulnerability management programs. Case in point: The National Vulnerability Database, or NVD. This publicly available database of known vulnerabilities covers an enormous array of all the different vulnerabilities that currently affect applications, software and hardware […]
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Q & A. Separate Ivanti Service Manager (ISM) instance for AP? 2022-08-10
Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 2022-05-18
Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. https://ivantiservicemanagerconsultant.wordpress.com/?p=2425 Don't get me wrong, there are many great project managers out there and there is a need […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 2022-04-07
One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. With 26+ years Ivanti HEAT Experience and 100+ […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Developer or Consultant? 2022-02-19
There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Implementations. Be sure to tune in to my Ivanti HEAT Neurons Podcast or read my blog article […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Is Ivanti a Professional Services Provider? 2022-01-18
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. This should matter to you. Tune in to find out why! Blog.a19Consulting.com Most if not all Ivanti Professional Services that are delivered today, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
About your Ivanti HEAT Podcaster 2022-01-05
If you have any Ivanti Podcast Topics or Questions you'd like me to cover please contact me at http://podcast.a19consulting.com/ Meet your Podcaster Providing HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades. Worldwide in the UK, Europe, Australia, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Dashboard Reporting & Christmas Lights 2021-12-01
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!! https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/ If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Software Asset Management 101 2021-11-19
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? And what tools are available in Ivanti Service & Asset Manager? Based on my Ivanti HEAT ISM Blog Post at blog.a19consulting.com Do you have an Ivanti Podcast […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What is IT Asset Management (ITAM)? 2021-10-19
In this Podcast, based on the Ivanti ITSM Blog Post of the same title, we will be covering the history of ITAM, how ITAM has evolved in the last couple years, and what you need to know. Be sure to take your ITAM Implementation to the Next Level and contact a19 Consulting for a FREE […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Lessons learnt from Dragons' Den UK and Shark Tank Australia 2021-10-01
I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Password Resets – Incident or Service Request? (Re-recorded Sep 24) 2021-09-16
Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Typical Ivanti Implementation Timeframe 2021-09-07
This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Ivanti Implementation Timeframe? Ivanti Service Manager (HEAT ISM) Implementations really vary based on business requirements. There is no quick silver bullet or cookie-cutter Scope of Work, and Estimates can vary greatly between Ivanti Business Partners, and independent […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
SLAs red headed step child 2021-08-25
When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Cloud Status Updates & Maintenance Notifications 2021-08-03
Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn't an easy way to see landscape specific updates for your Data Centre. For Ivanti Maintenance Notifications […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What is the difference between an Incident, Problem, Service Request, and Change Requests? 2021-07-29
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting. This podcast is based on the blog post found here https://ivantiservicemanagerconsultant.wordpress.com/2021/02/23/what-is-the-difference-between-an-incident-problem-and-service-request/ and was expanded to include Change Requests which are a topic of their own. […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
UAT Test Script Case Examples 2021-07-07
One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Who owns UAT Test Scripts 2021-06-17
This Ivanti Service Manager (HEAT ISM) Podcast Episode clears up some misconceptions about UAT Test Scripts and is based on my blog post from February 18, 2021 which you can visit at https://ivantiservicemanagerconsultant.wordpress.com/2021/02/18/who-owns-uat-test-scripts/
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Neurons Tenants - Holy Trinity 2021-06-08
On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the "Holy Trinity". https://blog.a19consulting.com STG - Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only UAT - User Acceptance Testing Environment for End User […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Email Summaries 2021-06-01
It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary. A much better way and extremely advanced configuration is to create email summaries. Do you have an Ivanti Podcast Topic or Question? Submit it at podcast.a19consulting.com
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US

SQL Upgrade to 2019 from 2014 in NVC-C1 STG 2022-09-11
THIS IS A SCHEDULED EVENT Sep 11, 05:30 - 07:30 UTCAug 11, 13:24 UTCUpdate - We will be undergoing scheduled maintenance during this time.Aug 11, 13:15 UTCScheduled - On September 11, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in […]
SQL Upgrade to 2019 from 2014 in NVC-C1 PRD 2022-09-11
THIS IS A SCHEDULED EVENT Sep 11, 03:30 - 05:30 UTCAug 11, 13:25 UTCUpdate - We will be undergoing scheduled maintenance during this time.Aug 11, 13:10 UTCScheduled - On September 11, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in […]
Ivanti Access Upgrade Maintenance – https://access-na1.mobileiron.com - SRE-162836 2022-09-04
THIS IS A SCHEDULED EVENT Sep 4, 04:30 - 08:30 UTCAug 18, 17:19 UTCScheduled - Ivanti will be performing an upgrade maintenance on https://access-na1.mobileiron.com at the date and time below.ImpactDuring the maintenance window, the Access service may be impacted.Maintenance WindowStart Date and Time: Saturday, September 3 9:30 PM PDT | Sunday, September 4 4:30 UTCEnd […]
SQL Upgrade to 2019 from 2014 in NVZ STG 2022-09-03
THIS IS A SCHEDULED EVENT Sep 3, 06:00 - 14:00 UTCAug 5, 16:21 UTCScheduled - On September 03, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in the North Virginia Datacenter (NVZ). All STAGING/UAT tenants will be migrated on the […]
SQL Upgrade to 2019 from 2014 in NVZ PRD 2022-09-03
THIS IS A SCHEDULED EVENT Sep 3, 03:00 - 08:00 UTCAug 5, 16:19 UTCScheduled - On September 3rd, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in the North Virginia Datacenter (NVZ). All PRODUCTION tenants will be migrated on the […]
Ivanti Access Upgrade Maintenance – https://access-eu1.mobileiron.com - SRE-162835 2022-08-30
THIS IS A SCHEDULED EVENT Aug 30, 02:30 - 05:30 UTCAug 18, 17:16 UTCScheduled - Ivanti will be performing an upgrade maintenance on https://access-eu1.mobileiron.com at the date and time below.ImpactDuring the maintenance window, the Access service may be impacted.Maintenance WindowStart Date and Time: Monday, August 29 7:30 PM PDT | Tuesday, August 30 2:30 UTCEnd […]
Ivanti Access Upgrade Maintenance – https://ap2.mobileiron.com - SRE-162834 2022-08-29
THIS IS A SCHEDULED EVENT Aug 29, 15:00 - 20:00 UTCAug 18, 17:22 UTCScheduled - Ivanti will be performing an upgrade maintenance on https://ap2.mobileiron.com at the date and time below.ImpactDuring the maintenance window, the Access service may be impacted.Maintenance WindowStart Date and Time: Monday, August 29 8:00 AM PDT | Monday, August 29 15:00 UTCEnd […]
SQL Upgrade to 2019 from 2014 in WAZ STG 2022-08-27
THIS IS A SCHEDULED EVENT Aug 27, 06:00 - 14:00 UTCJul 25, 11:31 UTCScheduled - On August 27, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in the Washington Datacenter (WAZ). All STAGING/UAT tenants will be migrated on the date […]
SQL Upgrade to 2019 from 2014 in WAZ PRD 2022-08-27
THIS IS A SCHEDULED EVENT Aug 27, 03:00 - 08:00 UTCJul 25, 11:17 UTCScheduled - On August 27, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in the Washington Datacenter (WAZ). All PRODUCTION tenants will be migrated on the date […]
SQL Upgrade to 2019 from 2014 in IRW STG 2022-08-20
THIS IS A SCHEDULED EVENT Aug 20, 05:00 - 06:00 UTCAug 17, 09:25 UTCUpdate - We will be undergoing scheduled maintenance during this time.Jul 25, 10:26 UTCScheduled - On August 20, 2022 (UTC time), Ivanti Cloud Operations will be upgrading the Database Servers hosting customer databases to the latest version of SQL Enterprise 2019 in […]

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By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant

One reply on “Ivanti Cloud Status Page”