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Best Practice System Best Practices Ivanti Ivanti Administrator

Don’t make this newbie HEAT Request Offering Configuration mistake!

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You will be in a world of pain when you try to search, filter, or report on Service Request Parameters. In the example above you can see the unique id for the Approving Manager for example is combo_10. That’s not meaningful now is it.

freelancer, freelance consultant, itsm, itam, CRM, development, project management, Ivanti Neurons experience, Ivanti Service Manager experience, Ivanti Asset Manager experience, HEAT ITSM experience, UK, EU, APAC, Australia, New Zealand, Singapore, Canada, USA, Ivanti Business Partner experience
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Best Practice for designing Request Offerings is to always set a Unique ID for your Request Offering form controls.

Unique ID plays a critical Design & Architecture Role

Unique ID is the Parameter Name which in turn is used for searches, filters, and reporting for Service Requests.

Don’t Do This!

What if you don’t set unique id? You will be in a world of pain when you try to search, filter, or report on Service Request Parameters. In the example above you can see the unique id for the Approving Manager for example is combo_10. That’s not meaningful now is it.

You always want to set a your Unique ID to a meaningful name.

Do That!

But that’s not all… You have many request offerings which have many service request parameters. So you need to use consistent unique id’s across all your request offerings.

Use a Data Dictionary for your Service Request Parameters and use it whenever you’re defining Unique IDs to look up existing Unique IDs and to add new ones.

Data Dictionary

Contact me for a copy of my Data Dictionary!

By Freelance ITSM Consultant

Freelance Consultant, Developer since 1996 with 100+ ITSM/ITAM/ESM Implementations

Extensive Implementation Experience with ITSM products such as but not limited to Ivanti Neurons, Ivanti Service Manager, and HEAT ITSM

Past Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.

Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)

Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA

Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti
"Ivanti Consultant" refers to job description, experience, and skill set with Ivanti's product line and is merely descriptive of the fact that I have experience with Ivanti's ITSM products.

I have never been directly employed by Ivanti,

I have been employed by Frontrange Business Partners and sub-contracted by Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations