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Ivanti Service/Asset Manager Implementation Poll

Post author By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant
Post date 2021-04-27

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ARE YOU GETTING THE MOST OUT OF YOUR IVANTI SERVICE MANAGER IMPLEMENTATION?

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Tags Best Practices, Implementations, Ivanti Asset Manager, Ivanti Service Manager, Latest Solutions

By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant

Freelance Ivanti HEAT Consultant, Developer, Architect, Project Manager
26+ years, 100+ Ivanti HEAT Implementations.

Independent. Unbiased. Not Affiliated with Ivanti!

ITSM Best Practices & Latest Solutions by Freelance Ivanti Consultant and Systems Developer providing ITSM Professional Services for Ivanti Neurons, Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange) and Asset Manager since 1996 in the ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) in the UK, EU, Australia, New Zealand, ANZ, APAC, US, Canada, former Kifinti Solutions Consultant

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January 2023 Patch Tuesday 2023-01-10
Microsoft has released updates resolving 101 total vulnerabilities (CVEs), 98 new and 3 revisions to CVEs from November and December of 2022. 11 CVEs are rated as Critical this month. The most urgent of these are one known exploited vulnerability (CVE-2023-21674), one publicly disclosed vulnerability (CVE-2023-21549) and an update to an advisory from December 2022 […]
Chris Goettl
As-a-Service Software Powers Modern Digital User Experiences 2023-01-09
Mary Johnston Turner is Research Vice President, Future of Digital Infrastructure, at IDC. Cloud-delivered software, often referred to as SaaS (software-as-a-service) or simply as-a-service software allows customers to quickly test, buy and deploy modern business applications while simultaneously improving digital business agility. In a world where the quality of digital products and online experiences can […]
Mary Johnston Turner
Top 10 Reasons Service Mapping Can Accelerate your IT Service Management Capabilities 2022-12-29
Service mapping is an essential tool for IT service management, as it allows you to gain a clear and comprehensive understanding of the various components and dependencies that make up their IT services. Service mapping focuses on discovering data center devices, infrastructure, application dependencies and the corresponding relationships. This enables your organization to manage and optimize their IT […]
Steve Feldstein
Prisoner Priorities: Why Disclosure Policies Can’t Please Everyone | Security Insights Podcast, Episode 30 2022-12-15
Daniel, Chris, Amanda and Ashley revisit the coordinated disclosure conversation from Episode 25 and apply the prisoner’s dilemma thought experiment to create a (more?) perfect vendor disclosure policy. In this episode: The difference between coordinated disclosure and responsible disclosure [00:37] Prisoner’s dilemma: how to incentivize desired disclosure behavior [06:17] Security researchers and pen testers versus […]
December 2022 Patch Tuesday 2022-12-13
‘Twas the Patch Tuesday before Christmas and all through the IT Department not a sys admin was idle, not even a junior analyst. The patches were queued up for deployment with care to respond to a zero-day and avoid breaking any applications that were there. On this twelfth (and last) Patch Tuesday of 2022 Microsoft […]
Chris Goettl
Take Care of Your Team: Improve Your DEX to Combat Digital Burnouts and Work-Related Stress 2022-12-08
The rapid digitalization of work environments means employees are obliged to work faster and better. Achieving this means businesses are dependent on having happy, healthy, productive teams. With 69% of global knowledge workers now working remotely, it appears hybrid working is working. A recent survey of over 10,000 employees by Ivanti shows that 42% have a better work-life balance and 33% are […]
Haley White
Three Supply Chain Predictions for ‘23 2022-12-05
Yes, it’s that time of year again! It’s time we look ahead with hope for a successful wrap to peak season and consider the trends influencing the year ahead. The last few years have been anyone’s guess, but recent data shows us optimistic points on the horizon as we head towards 2023. Even though supply […]
Rob DeStefano
Women in Cybersecurity: Personal Experiences and Progress | Security Insights Podcast, Episode 29 2022-11-24
Amanda and Ashley talk about their experiences as women in the cybersecurity and technology industries. (Spoiler alert: it’s on the up-and-up!) In this episode: “When did you stop taking notes and start to actively participate?” [01:35] The ‘average’ woman’s experience in traditional industries and decision making [05:45] Communication is a two-way street [10:10] Qualifiers and […]
Cloud Security: Indiana Bob’s Server Closet Versus Data Centers | Security Insights Podcast, Episode 28 2022-11-10
Amanda and Chris share stories proving why your data really is more secure in the cloud than the average on-premises server closet – and what organizations should worry more about when it comes to data security. In this episode: The most awkward intro of all time [01:10] How data centers can stop fully loaded tractor […]
November 2022 Patch Tuesday 2022-11-08
Microsoft has a very important lineup for Patch Tuesday this November. Not only have they responded to the ProxyNotShell pair of zero-day vulnerabilities, but they have resolved four additional zero-day vulnerabilities for a total of six zero-day vulnerabilities to pay attention to this month. Microsoft has resolved or re-released a total of 81 CVEs this […]
Chris Goettl
See Yourself in Cybersecurity: How 3 Experts Transitioned into InfoSec | Security Insights Podcast, Episode 27 2022-11-07
Want to work in cybersecurity, but not sure what you need? Ashley and Chris talk to three current cybersecurity experts on how they entered the industry – including Ivanti deputy CSO Amanda Wittern. (Also, bonus update on how Ashley pulled off her social engineering assignment from last episode!) In this episode: Social engineering in the […]
OpenSSL 3.0.x security vulnerability – impact on Ivanti solutions 2022-11-01
At Ivanti, we are committed to delivering innovative, high quality and secure solutions for our customers. Part of this is ensuring our customers are aware of the latest threats. A new OpenSSL security vulnerability with a severity rating of “critical” became public knowledge last week. It impacts OpenSSL versions above 3.0.0 as well as applications with […]
How to Balance Security With DEX for a Critical Advantage 2022-10-31
Raise your hand if you enjoy being kicked out of the application you were working on for an unexpected security patch! No one? We can wait … Really, no one? Okay, we figured. And we’re not surprised. Jamie Whalen, host of the Everywhere Workplace Podcast, recently sat down with Steve Brasen, Research Director for Enterprise […]
Jason Bruce
Securing Productivity in Supply Chains 2022-10-28
Mobile device management – it’s been part of your operational technology portfolio for a long time. You’ve been using it for years – or maybe decades – to stage device configurations, push software updates and more. You might be using our Ivanti Avalanche MDM solution to manage your rugged mobile deployments. The device, OS and app management capabilities remain at […]
Rob DeStefano
Lots of Tricks, No Treats: Patching Horror Stories Scarier Than Halloween 2022-10-28
Gather ‘round for a Halloween horror story so frightening it’ll make you WannaCry. Okay, that was a bad pun, but a good example to start with. WannaCry might be the ultimate patching horror story as far as total systems impacted in a short period, but it is one example in a much larger and scarier industry-wide […]
Chris Goettl
Ivanti Product Update - October 2022 2022-10-25
Product updates and releases covered in this newsletter: Security Service & Asset Management Unified Endpoint Management (UEM) / Digital Experience Management (DEX) Reporting Extended Products Group Security Continued expansion of Ivanti Neurons for RBVM and ASOC capabilities The 2022.4 release of Ivanti Neurons for Risk-Based Vulnerability Management (RBVM) and Ivanti Neurons for App Security Orchestration & Correlation (ASOC) introduces […]
What to Look for With Ivanti's Fourth Quarter Release 2022-10-25
In 2004, a joint initiative of the US Department of Homeland Security and the National Cybersecurity Alliance declared October National Cybersecurity Awareness Month to help raise awareness of the best practices to remain safe while working online. Vigilance enables us to maintain privacy and productivity for our own sake and for the organizations we may […]
Privacy, Please! Why a Comprehensive Federal Framework is Essential to Protect Consumer Data Privacy 2022-10-21
Laws vary by state. That’s expected. Fairbanks, Alaska, enacted a law prohibiting the provision of alcoholic beverages to moose, so don’t even think about it. In a part of Washington State, good luck trying to kill Bigfoot. (Not because Bigfoot doesn’t exist, but specifically because it’s illegal per a 1969 law.) But what happens when […]
Brooke Johnson
Take Stock During Peak Season 2022-10-21
It’s that time of the year again and peak season 2022 feels different. With supply chains and global economies in flux, businesses have a lot to consider. Shipping woes are subsiding in many areas – consider that a year ago, the queue at the Port of Long Beach, California was approaching a peak of 110 vessels, down […]
Rob DeStefano

Q & A. Separate Ivanti Service Manager (ISM) instance for AP? 2022-08-10
Question from an ITSM client regarding their Ivanti Service Manager tenant: If needed, are we able to create a separate instance for the AP ticketing?
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Do you really need a Project Manager for your Ivanti Neurons for ITSM/ITAM Implementation? 2022-05-18
Short Answer is NO, you don't need a project manager. In fact, one of the most common mistakes made by companies implementing Ivanti Neurons for ITSM/ITAM aka Ivanti Service Manager (HEAT) is to assign a Project Manager. https://ivantiservicemanagerconsultant.wordpress.com/?p=2425 Don't get me wrong, there are many great project managers out there and there is a need […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What makes a great Ivanti HEAT Neurons Administrator/Developer/Consultant? 2022-04-07
One of the most common Ivanti HEAT Neurons Implementation challenges identified by clients is "Admin Training". What seems like an easy quick fix is actually more complicated. It takes more than just Ivanti Training Academy access, Ivanti Business Partner training, and guidance from a seasoned professional. With 26+ years Ivanti HEAT Experience and 100+ […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Developer or Consultant? 2022-02-19
There is a very important distinction between Ivanti HEAT ITSM Developers, Consultants, and Architects, and of course there are Ivanti Freelancers too. You also need to evaluate competency vs skill and number of years experience and Ivanti HEAT Implementations. Be sure to tune in to my Ivanti HEAT Neurons Podcast or read my blog article […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Is Ivanti a Professional Services Provider? 2022-01-18
Ivanti is an IT powerhouse and supply software systems that require professional services. That is not the same as a professional service provider. Ivanti is in the sales business straight and simple. This should matter to you. Tune in to find out why! Blog.a19Consulting.com Most if not all Ivanti Professional Services that are delivered today, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
About your Ivanti HEAT Podcaster 2022-01-05
If you have any Ivanti Podcast Topics or Questions you'd like me to cover please contact me at http://podcast.a19consulting.com/ Meet your Podcaster Providing HEAT Best Practices and now Ivanti Best Practices, for Ivanti Service Manager, and Ivanti Asset Manager, since 1996, with tried, tested and true implementations and upgrades. Worldwide in the UK, Europe, Australia, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Dashboard Reporting & Christmas Lights 2021-12-01
Jingle bells, jingle bells.. WAIT, say what? Christmas Lights? What do Christmas Lights have to do with Ivanti HEAT Neurons?? EVERYTHING!!! https://itchronicles.com/business-metrics/itsm-esm-christmas-lights/ If your dashboards aren't lighting up like a Christmas tree, and yes I mean green for good and red for bad, for your KPIs and Metrics, including Hours of Operation Calculations, Averages, Percentages, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Software Asset Management 101 2021-11-19
Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization. Sounds great, but where do you start? And what tools are available in Ivanti Service & Asset Manager? Based on my Ivanti HEAT ISM Blog Post at blog.a19consulting.com Do you have an Ivanti Podcast […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What is IT Asset Management (ITAM)? 2021-10-19
In this Podcast, based on the Ivanti ITSM Blog Post of the same title, we will be covering the history of ITAM, how ITAM has evolved in the last couple years, and what you need to know. Be sure to take your ITAM Implementation to the Next Level and contact a19 Consulting for a FREE […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Lessons learnt from Dragons' Den UK and Shark Tank Australia 2021-10-01
I started watching Dragons' Den in Canada and then the US version of Shark Tank. When I ran out of episodes to watch I tuned in to Dragons' Den UK (The Original) as well as the Shark Tank Australia Spin Off. Another German Spin Off that I tend to watch is "Die Höhle der Löwen" […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Password Resets – Incident or Service Request? (Re-recorded Sep 24) 2021-09-16
Incidents (Break/Fix) and Service Requests (New/Change to Service) are often long debated by companies new to ITSM (IT Service Management). Password Reset Requests do not make the differentiation any easier. Are they a break/fix or service request? Can Password Resets even be logged by a user? Of course! There are many passwords besides your Single […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Typical Ivanti Implementation Timeframe 2021-09-07
This question came in through my Podcast Question/Topic Form from Andre in Frankfurt, Germany. What is the typical Ivanti Implementation Timeframe? Ivanti Service Manager (HEAT ISM) Implementations really vary based on business requirements. There is no quick silver bullet or cookie-cutter Scope of Work, and Estimates can vary greatly between Ivanti Business Partners, and independent […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
SLAs red headed step child 2021-08-25
When it comes to Service Level Agreements (SLAs) there is one important configuration that's overlooked or forgotten. Holidays and Exceptions You've likely seen me post Holiday message on Instagram for the US, Canada, UK, Australia, Europe, Singapore, etc. Make no mistake about it, Holidays are important. Your SLA clock is likely ticking away when Incident, […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Cloud Status Updates & Maintenance Notifications 2021-08-03
Ivanti Cloud Status Updates consist of important Maintenance Notifications and Operational Status Updates for Ivanti Neurons, Ivanti Service Manager, and Ivanti Asset Manager Cloud Platforms. The Ivanti Status Cloud Page is a great way of staying on top of notifications. Only snag is that there isn't an easy way to see landscape specific updates for your Data Centre. For Ivanti Maintenance Notifications […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
What is the difference between an Incident, Problem, Service Request, and Change Requests? 2021-07-29
In this podcast Gregor covers the differences between Incident, Problem, Service Request, and Change Requests from a perspective of ITIL definition, helpdesk implementation, Ivanti Service Manager architecture, perception, and reporting. This podcast is based on the blog post found here https://ivantiservicemanagerconsultant.wordpress.com/2021/02/23/what-is-the-difference-between-an-incident-problem-and-service-request/ and was expanded to include Change Requests which are a topic of their own. […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
UAT Test Script Case Examples 2021-07-07
One of the biggest issues with writing UAT (User Acceptance Testing) test cases, is knowing where to start and insisting on building your test script around the software. The fact is, you do not need access to Ivanti Service Manager (ISM, powered by HEAT IT Service Management) and it is actually encouraged not to use […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Who owns UAT Test Scripts 2021-06-17
This Ivanti Service Manager (HEAT ISM) Podcast Episode clears up some misconceptions about UAT Test Scripts and is based on my blog post from February 18, 2021 which you can visit at https://ivantiservicemanagerconsultant.wordpress.com/2021/02/18/who-owns-uat-test-scripts/
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Ivanti Neurons Tenants - Holy Trinity 2021-06-08
On-Premise (Self hosted) and Cloud Ivanti Neurons, Ivanti Service Manager (ITSM), and Ivanti Asset Manager (ITAM) customers have 3 tenants (environments) that I like to call the "Holy Trinity". https://blog.a19consulting.com STG - Stage Environment for Development and System Testing by the Ivanti Consultant / Administrator only UAT - User Acceptance Testing Environment for End User […]
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US
Email Summaries 2021-06-01
It is no secret that I strongly believe Email is a productivity tool from the last century and recommend against enabling one-off email notifications unless absolutely necessary. A much better way and extremely advanced configuration is to create email summaries. Do you have an Ivanti Podcast Topic or Question? Submit it at podcast.a19consulting.com
Ivanti Service Manager (HEAT) Consultant & Developer | UK EU Australia Canada US

Service Manager 2022.4 Upgrade - NVC PRD 2023-02-12
THIS IS A SCHEDULED EVENT Feb 12, 03:30 - 07:30 UTCDec 9, 16:47 UTCUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 14:07 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVC PRD.ImpactDuring the maintenance window, all tenants will be offline and unavailable.Maintenance WindowStart Date/Time: […]
Ivanti Core to Cloud Migration Services Maintenance for https://na2migration.mobileiron.com - SRE-164550 2023-02-10
THIS IS A SCHEDULED EVENT Feb 10, 05:00 - 08:00 UTCJan 25, 14:57 UTCScheduled - Ivanti will be performing a maintenance on https://na2migration.mobileiron.com.ImpactDuring the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.
Ivanti Core to Cloud Migration Services Maintenance for https://na3migration.mobileiron.com - SRE-164552 2023-02-08
THIS IS A SCHEDULED EVENT Feb 8, 01:00 - 04:00 UTCJan 25, 14:49 UTCScheduled - Ivanti will be performing a maintenance on https://na3migration.mobileiron.com.ImpactDuring the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.
Ivanti Core to Cloud Migration Services Maintenance for https://ap2migration.mobileiron.com - SRE-164553 2023-02-07
THIS IS A SCHEDULED EVENT Feb 7, 14:00 - 17:00 UTCJan 25, 14:48 UTCUpdate - We will be undergoing scheduled maintenance during this time.Jan 25, 14:35 UTCScheduled - Ivanti will be performing a maintenance on https://ap2migration.mobileiron.com.ImpactDuring the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.
Service Manager 2022.4 Upgrade - IAZ-CSM 2023-02-07
THIS IS A SCHEDULED EVENT Feb 7, 05:30 - 09:30 UTCDec 10, 00:57 UTCUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 16:45 UTCUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 13:55 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in IAZ […]
Ivanti Core to Cloud Migration Services Maintenance for https://na1migration.mobileiron.com - SRE-164548 2023-02-07
THIS IS A SCHEDULED EVENT Feb 7, 05:00 - 08:00 UTCJan 25, 14:52 UTCScheduled - Ivanti will be performing a maintenance on https://na1migration.mobileiron.com.ImpactDuring the maintenance window, the Core to Cloud Migration service admin portal and new device migrations will experience a downtime.
Ivanti Core to Cloud Migration Services Maintenance for https://sbmigration.mobileiron.com - SRE-164549 2023-02-06
THIS IS A SCHEDULED EVENT Feb 6, 05:00 - 08:00 UTCJan 26, 17:43 UTCUpdate - We will be undergoing scheduled maintenance during this time.Jan 25, 21:27 UTCUpdate - We will be undergoing scheduled maintenance during this time.Jan 25, 21:26 UTCUpdate - We will be undergoing scheduled maintenance during this time.Jan 25, 14:32 UTCUpdate - We […]
Service Manager 2022.4 Upgrade - NVF PRD 2023-02-05
THIS IS A SCHEDULED EVENT Feb 5, 08:30 - 12:30 UTCDec 9, 16:47 UTCUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 13:58 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVF PRD.ImpactDuring the maintenance window, all tenants will be offline and unavailable.Maintenance WindowStart Date/Time: […]
Ivanti EPMM (MI Core) App Gateway Maintenance - SRE-164289 and SRE-164287 2023-02-05
THIS IS A SCHEDULED EVENT Feb 5, 04:30 - 12:30 UTCJan 28, 04:58 UTCUpdate - The Maintenance for the Ivanti EPMM (MI Core) App Gateway has been rescheduled due to vendor dependency to Sunday, Feb 5th 2023 between 4:30 AM UTC to 12:30 PM UTC.Jan 23, 16:59 UTCUpdate - The Maintenance for the Ivanti EPMM […]
Service Manager 2022.4 Upgrade - NVZ PRD 2023-02-04
THIS IS A SCHEDULED EVENT Feb 4, 03:30 - 07:30 UTCDec 9, 16:46 UTCUpdate - We will be undergoing scheduled maintenance during this time.Dec 9, 13:49 UTCScheduled - Ivanti will be performing maintenance on your Ivanti Service Manager tenant hosted in NVZ PRD.ImpactDuring the maintenance window, all tenants will be offline and unavailable.Maintenance WindowStart Date/Time: […]

ARE YOU GETTING THE MOST OUT OF YOUR IVANTI SERVICE MANAGER IMPLEMENTATION?

You aren’t. Until you contact us. Guaranteed!

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By Freelance Ivanti Neurons for ITSM (aka Ivanti Service Manager) Consultant