Tag: ITSM

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Best Practices Ivanti Service Manager

Ivanti Health Check

a19 Consulting - Ivanti Professional Services - ivanti service manager - ism - ivanti asset manager - iam - - software entitlement - reconciliation hot seat audit - former Kifinti Solutions Consultant

ANNOUNCING

THE HANDS-ON, ROLL-UP YOUR SLEEVES,
LET’S GET-TO-WORK, HERE IS HOW-YOU-DO-IT,
TAKE YOUR IVANTI SERVICE MANAGER IMPLEMENTATION
TO THE NEXT-LEVEL

Ivanti Health Check
ITSM/ITAM Audit

The purpose of this intense 60 minute ITxM Health Check Audit is to review your current Ivanti Neurons, Ivanti Service Manager (ITSM) and/or Ivanti Asset Manager (ITAM) system and processes to provide you with a Road Map to ITxM Excellence

During the ITxM Health Check Audit you will learn how to:

  • Provide massive value with Ivanti Neurons, Service & Asset Manager
  • Get extraordinary results from your Ivanti System
  • Decrease your support calls and emails
  • New and easy best practices & latest solutions for your Ivanti Implementation
  • Advanced workflows to streamline your Ivanti systems and processes
  • Cut your Ivanti ISM Project costs in half and double your return
  • Take your Ivanti Service Manager Implementation to the next level!
  • Plus… many more ideas, concepts, systems, and strategies

Success with Ivanti Service Manager is not a mystery…
It’s a SYSTEM!

See what others have to say:

“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential, with the latest solutions and Ivanti Best Practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”

— Steven Morin | EXP | Helpdesk Manager

Former Kifinti Solutions Consultant - gregor@kifinti.com now focusing on a19 consulting Best Practices and Ivanti Professional Services

Give me just 60 minutes of your time and
I GUARANTEE I will improve your Ivanti Implementation!

Gregor Anton | a19 Consulting

Only $159.00 USD

Why is it so inexpensive?

We are an independent consulting company going back to 1996 with HEAT IT Service Management, Ivanti Service Manager (ITSM), Ivanti Asset Manager (ITAM), and now Ivanti Neurons.
We have developed best practices systems & latest solutions for Ivanti Business Partners and Fortune 500 Clients for over 2 decades.
This session acts as an ‘acid test’ for your company. A truly distinctive experience and one that can only be appreciated first hand.

Categories
Best Practice System Ivanti Best Practices Press Releases UAT

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tried, tested, and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager
Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decisions and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, FAQs, announcements, simplified ISM Change Control, and an executive summary.

The Latest Ivanti Solutions and Best Practices just got more exciting with the a19 UAT Test Scripts Module for the a19 Ivanti Best Practices System by long time Ivanti Service Manager (HEAT by Frontrange) Consultant and Developer Gregor Anton from a19 Consulting.

“Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential.” says Steven Morin, Helpdesk Manager, at EXP.

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

Press Release

Categories
Ivanti Asset Manager Ivanti Service Manager Ivanti Service Manager Upgrades Software Inventory Tracking

Software Asset Management 101

software asset management - ivanti professional service - ivanti asset manager - ivanti service manager - software inventory tracking - best practice - contracts - entitlements - reconciliation
Software Asset Management

Software asset management (SAM) is a business practice that involves managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software applications within an organization.

Ivanti Asset Manager

Ivanti Asset Manager (IAM) is a much talked about “new” product that was released with ITxM 2018.3 and actively promoted with ITxM 2019.1.

ITxM 2019 in fact consists of Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM).

Ivanti Asset Manager has been around for a while and Ivanti Service Manager, formerly known as HEAT, has done Asset Management since its early HEAT for Windows days in the 1990’s.

Software Asset Management followed a little later with the HEAT ITSM using Software Inventory and Software Product Configuration Items (CI).

software asset management - ivanti professional service - ivanti asset manager - ivanti service manager - software inventory tracking - best practice - contracts - entitlements - reconciliation
Software Asset Management

IAM Business Objects

To someone new to ISM/IAM the SAM implementation looks like something of a “Frankenstein hodge podge”. There is a combination of Legacy, DSM, and IAM business objects, and relationships. That is by design. Upgrades from HEAT SM, DSM, and ISM to IAM vary, as do discovery tools and sources, plural, (more on that on a future post) and so do requirements as per business processes and standard operating procedures (SOP).

Getting Started with SAM

Strategy. Architecture. Processes. There really is not quick and easy way to just “install”SAM. Careful consideration, planning, and data analysis is required to determine where you are today, where you want to go, and the steps to take you there. While there are some common practices and implementation methods, every organization has variances that must be considered, carefully. What are your sources? What data are you capturing, where and how? What processes are manual versus automated. How are you tracking your licenses and entitlements today, what details, and at what level. Vendors, Manufacturers, Versions, Features, License Keys, etc. What does you procurement process look like? Alerts, renewal reminders? It’s best you start simple with data analysis, process analysis, document workflows, processes, entity relationships (ERD), and build a proof of concept, followed by a prototype to validate each step of the process.

If your Software Asset Management really is a simple slam-dunk, then all of the above steps will be very quick, but I can almost certainly guarantee you from experience that there are always variances. The devil is in the details as you say. And usually with the most complex and expensive software titles and products.

a19 Consulting - Ivanti Professional Services - itsm - itam - sam - ivanti service manager - ism - ivanti asset manager - iam - hardware software asset management - software entitlement - reconiciliation hot seat audit
a19 ITxM Audit
Ivanti Service & Asset Manager

Before you tackle the gargantuan task of software asset management be sure to contact a19 Consulting Professional Services and put yourself in the hot seat with the a19 Software Asset Management audit.

Categories
Ivanti Ivanti Asset Manager Ivanti Service Manager

Ivanti Best Practices

With Ivanti Implementation experience going back to 1996, the Ivanti Best Practice System is a result of years of experience, knowledge, and proven methods.

Ivanti Professional Services

a19 Consulting has been providing Ivanti Professional Services for Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange), since 1996, and it shows!

Developed by a veteran Ivanti Consultant and Systems Developer, who has consulted for and mentored Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike.

Implementations around the world have benefited from the Ivanti Best Practice System

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Lets take your Ivanti Implementation to the next level, with the latest solutions, best practices, workflow automation, integrations, and so much more!

Best Practices for almost every sector, including, but not limited to Government, Financial, Insurance, Communications, Information Technology, Energy, Utilities, Education, Retail, Manufacturing, Pharmaceutical, Medical, Aerospace, Entertainment, Food, Health Care, Transportation, Engineering.

a19consulting-Ivanti-Professional-Services-Consultant-Developer-Support-Ivanti Service Manager-Ivanti Asset Manager-former Kifinti Solutions Consultant - Latest Solutions - Best Practices
a19 Consulting
Ivanti Best Practices
Ivanti Professional Services
for Ivanti Service and Asset Manager (ISM/IAM)

Worldwide Since 1996

from Austria and Australia to Brussels, Calgary, Denver, Edmonton, Frankfurt, Georgia, Halifax, Italy, Kelowna, London,  Montreal, New York, Ottawa, Penticton, Quebec, Rochester, Singapore, Toronto, Utah, Vancouver, Winnipeg, Yellowknife, Zurich

Are you getting the most out of your Ivanti Implementation?

Former Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services

Are you getting the most out of your
Ivanti Implementation?
You aren’t. Until you talk to me. Guaranteed!

Give me just 19 minutes of your time and
I GUARANTEE to improve your
Ivanti Service Manager Implementation

Gregor Anton | a19 Consulting | Best Practice Systems

The most important decision you need to make to take your Ivanti Implementation to the next level is contacting us. Before it’s too late. Our resources book up weeks and sometimes months ahead of time, for good reason. Join other Ivanti Customers and Ivanti Business Partners and contact us, we are here to help.