Categories
ITSM Implementation Poll
Tag: Ivanti Service Manager
Categories
Mobile Applications
Be sure to check out our Mobile Applications for iOS and Android
The goal of the a19 Mobile Applications is to share Best Practices, Latest Solutions, and Tips & Tricks, for HEAT IT Service Management (Ivanti ITSM), Ivanti Service Manager and Ivanti Asset Manager
Press Releases for Android and iOS Mobile Apps can be found here
Contact us with suggestions or if you would would us to build an iOS or Android mobile application for you!
The a19 Best Practices iOS App offers Ivanti Service Manager and Ivanti Asset Manager Best Practices, Latest Solutions, Tips & Tricks
TORONTO – Oct. 19, 2020 – PRLog — a19 Consulting provides Ivanti Best Practices and Ivanti Professional Services, worldwide, in almost every sector, since 1996.
“The a19 Best Practice Systems iOS Mobile Application complements the Android Mobile Application and offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.
Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Ivanti Best Practices Systems.
Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide. More about Gregor at https://youtu.be/kR9UgRYyc1c
The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
The iOS App can be downloaded at http://ios.a19consulting.com or in the Apple App Store
The Android Mobile application can be downloaded at http://apk.a19consulting.com or in the Google Play Store
The a19 Best Practices Android Mobile Application offers Ivanti Service Manager and Ivanti Asset Manager Best Practices, Latest Solutions, Tips & Tricks
TORONTO – Oct. 13, 2020 – PRLog — a19 Consulting provides Ivanti Best Practices and Ivanti Professional Services, worldwide, in almost every sector, since 1996.
“The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.
Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Ivanti Best Practices System.
Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide. More about Gregor at https://youtu.be/kR9UgRYyc1c
The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
The Android Mobile application can be downloaded at http://apk.a19consulting.com or in the Google Play Store
Categories
Implementation Milestones
Over the last 2+ decades implementing HEAT IT Service Management and Ivanti Service & Asset Manager, the following implementation milestones, aka rollout milestones, or roadmap have been deeply ingrained and proven to be the ultimate success factor and project structure.
From Scope of Work to Go-Live (Rollout) there are many steps that need to be carefully planned, communicated, and enforced.
Categories
ITSM Best Practices: UAT
When it comes to ITSM Best Practices there is no better source than that of a seasoned Consultant with the voice of experience of years Implementation experience.
One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign-off by the project owner; not to be confused with System Testing which is performed by the Developer and/or Administrator
Many ITSM Implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts, and a lack of Best Practices, Strategy, Coordination, and Planning.
Today we shall focus on ITSM Best Practices for UAT.
UAT Best Practices
- Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
- Review of UAT Decision Tree
- Review Test Results, questions, unexpected behaviour, workarounds, tester comments
- Review Reference Data to-do list for PROD
- Identify key areas for training (bullet points)
- Test Case Maintenance – identify new test cases or changes needed to existing test cases
- Daily Email Summary to the Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
- Scribe – Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed. Typically this function falls on the Knowledge Manager/Trainer.
- Weekly Calls with ITSM Consultant to review the progress, test results, and discuss UAT remediation scope.
- Focus on Job Functions, not features, not enhancements, not future phases.
- No Bug Hunts – The point of UAT is not to find bugs. It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes. Any unexpected behaviour can be recorded in tester comments.
- Keep it Simple – Focus on test cases at hand. If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.
For more information be sure to contact us!
Providing ITSM Consulting to Fortune 500 enterprise clients and Ivanti business partners (Avante Solutions, Kifinti Solutions, DDS IT, and others), worldwide, since 1996, we have developed an ITAM Best Practice System to complement our ITSM Best Practice System to deliver superior results by implementing simplified standard business processes and improved simplified interface that enables you to do more with less and cut implementation and consulting costs significantly.
“It takes time to develop an overnight successful Best Practices System. In our case over 2 decades of ITSM Consulting.” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) tools.
DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM and CRM products.
Providing ITSM Best Practices with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Best Practices System.
Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.
The ITAM Best Practices complement the already successful Ivanti Service Manager Best Practices System that Gregor has developed.
Hardware Asset Management features include improved Asset Scanning and Procurement Processes, an integration to Softchoice and many other Vendors, as well as Product Catalog Maintenance features. Software Asset Management also takes a front seat with Vendor integration, contract and entitlement management, and best practices to guide through Software version maintenance, to name just a few features.
“Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential,” says Steven Morin, Helpdesk Manager, at EXP.
The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
Are you getting the most out of your ITAM Implementation?
a19 Consulting | Best Practice Systems
“Give me just 19 minutes of your time and
Gregor Anton, Consultant since 1996 with 100+ ITxM Implementations
I GUARANTEE to improve your
ITAM Implementation“
The most important decision you need to make, to take your ITSM Implementation to the next level is contacting us. Before it’s too late. Our resources book up weeks and sometimes months ahead of time, for good reason. Join other ITSM Customers and contact us, we are here to help.
Unique and Distinctive ITxM Authority
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide ITSM Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Neill Evans | Solutions Architect | DDS IT | Ivanti Business Partner
Gregor, is without doubt a unique and distinctive authority in the ITSM space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti ISM/IAM products.”