Tag: Ivanti Service Manager

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Android Ivanti Neurons Mobile Application Press Releases

Former Kifinti Solutions Consultant releases a19 Best Practices Android Mobile App

GooglePlay IvantiITSM Android Mobile Application

The a19 Best Practices Android Mobile Application offers Ivanti Service Manager and Ivanti Asset Manager Best Practices, Latest Solutions, Tips & Tricks

TORONTO – Oct. 13, 2020 – PRLog — a19 Consulting provides Ivanti Best Practices and Ivanti Professional Services, worldwide, in almost every sector, since 1996.

“The a19 Best Practice Systems Android Mobile Application offers best practices, latest solutions, tips & tricks for your Ivanti Service Manager Implementation” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Ivanti Best Practices System.

Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.  More about Gregor at https://youtu.be/kR9UgRYyc1c

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

The Android Mobile application can be downloaded at http://apk.a19consulting.com or in the Google Play Store

GooglePlay | IvantiITSM | Android Mobile Application | Ivanti Service Manager | Ivanti Asset Manager
a19 Consulting Google Play Store
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Best Practices Ivanti

Implementation Milestones

Ivanti Service Manager - Implementation Milestones - by a19 Consulting - Best Practice Systems

Over the last 2+ decades implementing HEAT IT Service Management and Ivanti Service & Asset Manager, the following implementation milestones, aka rollout milestones, or roadmap have been deeply ingrained and proven to be the ultimate success factor and project structure.

From Scope of Work to Go-Live (Rollout) there are many steps that need to be carefully planned, communicated, and enforced.

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Ivanti Best Practices

What is Regression Testing?

ivanti best practices regression testing user acceptance testing uat ivanti service manager ivanti asset manager a19 consulting ivanti professional services best practice systems

Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. 

For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc

In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

Ivanti Best Practice:  If you want to run Ivanti Service Manager UAT and PROD tenants side by side, you need to use a different browsers (not just different tab), as otherwise the browser cache may become corrupted or cause issues.  So for example you can use Google Chrome for UAT and Internet Explorer for PROD.

For more information about the a19 Ivanti Best Practice System be sure to contact us!

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Ivanti Best Practices

Ivanti Best Practices: UAT

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager

When it comes to Ivanti Best Practices there is no better source than that of a seasoned Consultant with the voice of experience of years of Ivanti Professional Services, Ivanti Implementations, Upgrades, with Ivanti Service Manager (powered by HEAT IT Service Management) and Ivanti Asset Manager.

One of the most crucial steps in System Development Life Cycle (SDLC) is User Acceptance Testing (UAT), a type of system and business objective validation, performed by the end users, and business objective sign off by the project owner; not to be confused with System Testing which is performed by the Ivanti Developer and/or ISM Administrator

Many Ivanti Service Manager implementations fall short when it comes to proper UAT Testing, be it due to a lack of resources, time, or budget, but more often than not due to a shortcoming of proper UAT Action Plan, UAT Test Cases and Scripts and a lack of Best Practices, Strategy, Coordination, and Planning.

Today we shall focus on Ivanti Best Practices for UAT.

UAT Best Practices

  • Daily Stand-Up Calls coordinated by the decision maker and UAT Test Lead with the UAT Test Team
    • Review of UAT Decision Tree
    • Review Test Results, questions, unexpected behaviour, workarounds, tester comments
    • Review Reference Data to-do list for PROD
    • Identify key areas for training (bullet points) 
    • Test Case Maintenance – identify new test cases or changes needed to existing test cases
    • Daily Email Summary to the ISM Consultant, bullet points, of areas that need to be addressed, identifying “show-stoppers” and “must-haves”, “questions”
  • Scribe – Appoint a person to take meeting notes, and keep track of any “nice-to-haves”, “parking lot items”, “knowledge articles” needed.  Typically this function falls on the Knowledge Manager/Trainer.
  • Weekly Calls with ISM Consultant to review the progress, test results, and discuss UAT remediation scope.
  • Focus on Job Functions, not features, not enhancements, not future phases. 
  • No Bug Hunts – The point of UAT is not to find bugs.  It’s to ensure day-to-day functions can be carried out and the steps for those job functions are documented for training purposes.   Any unexpected behaviour can be recorded in tester comments.
  • Keep it Simple – Focus on test cases at hand.  If there are any issues, make sure to record the reference #, 1 or 2 screenshots, bullet point tester comments, no need for long novels with pages of screenshots.  

For more information and to reserve your a19 Consulting – Ivanti Best Practice System Implementation be sure to contact us!

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Best Practice System Ivanti Best Practices Press Releases UAT

Former Kifinti Solutions Consultant releases a19 UAT Test Scripts Module for Ivanti Best Practices System

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager

Gregor, a former Kifinti Solutions Consultant, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services
Gregor Anton
a19 Consulting
 
“Give me just 19 minutes of your time,
and I guarantee
I will streamline your
Ivanti Service Manager implementation”

Providing HEAT Best Practices and now Ivanti Best Practices, since 1996, with his tried, tested, and true implementations and upgrades, Gregor now focuses on his company a19 Consulting which provides Ivanti Professional Services and Ivanti Best Practices.

ivanti best practices by a19 consulting ivanti professional services former kifinti solutions consultant heat it service management gregor ivanti service manager
Ivanti Best Practices

Developing, streamlining, best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

Ivanti Best Practices - UAT Testing - Test Cases - Ivanti Service Manager - Ivanti Asset Manager - HEAT - a19 Consulting - Ivanti Professional Services

a19 UAT Test Scripts Module for Ivanti Service Manager (HEAT)

The a19 UAT Test Scripts module significantly improves your Ivanti Service Manager Implementation, Upgrades, and collaboration internally and with your Ivanti Consultant.

Gone are the days of using Excel for UAT Test Scripts, or worse, heading into darkness without UAT Test Scripts!

Long time Ivanti Consultants, Ivanti Business Partners, and Ivanti Customers alike only dream of having a simple UAT Test tool that cuts their implementation time and cost.

Lets face it, when you’re implementing Ivanti Service Manager, you want to focus on strategy and quick execution. Validation Testing is the #1 problem with most ISM Implementations, upgrades, customizations, and integrations due to a lack of UAT Test Scripts.

The #2 problem is a lack of process. With an average of over 100 test cases, you need a tool that redefines your Ivanti Service Manager Validation Process.

The #3 problem is collaboration. How do you keep your team’s morale up and focused on the key areas for testing when you don’t have a proper UAT Testing System that’s real-time, easy-to-use, and clearly defines key roles, responsibilities, and lets the Subject Matter Experts focus on their area of expertise when you don’t have a proper system?!

On top of that, you need precise, concise, timely, and relevant Test Cases and Results to make informed decisions and identify actions needed, all while keeping a bird’s eye view with relevant dashboards, analytics, FAQs, announcements, simplified ISM Change Control, and an executive summary.

The Latest Ivanti Solutions and Best Practices just got more exciting with the a19 UAT Test Scripts Module for the a19 Ivanti Best Practices System by long time Ivanti Service Manager (HEAT by Frontrange) Consultant and Developer Gregor Anton from a19 Consulting.

“Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential.” says Steven Morin, Helpdesk Manager, at EXP.

Contact Gregor at a19 Consulting

and take your UAT Testing to the next level!

Just see what others had to say! Click here to find out.

Press Release

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Best Practices SDLC UAT

What is UAT Testing?

ivanti-best-practices-SDLC-software-development-life-cycle-a19-consulting-ivanti-professional-services-best-practice-systems
  • The purpose of User Acceptance Testing (UAT) is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
  • UAT Testing differs from System Testing in that System Testing is focused on software functionality.   UAT Testing is focused on job function, that is day to day operations can be performed.  Therefor access to Ivanti Service Manager (powered by HEAT) is not needed to build UAT Test cases, in fact it is discouraged to use HEAT as your focus should be on building use cases about day to day operations, operating procedures, such as Logging an Incident, searching for customers, assigning 2nd level support, and so on.
ivanti best practices regression testing user acceptance testing uat ivanti service manager ivanti asset manager a19 consulting ivanti professional services best practice systems
  • Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features.  For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc. In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.

If you’re looking for sample UAT Test Scripts, be sure to contact us!

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Ivanti Ivanti Asset Manager Ivanti Service Manager

Ivanti Best Practices

With Ivanti Implementation experience going back to 1996, the Ivanti Best Practice System is a result of years of experience, knowledge, and proven methods.

Ivanti Professional Services

a19 Consulting has been providing Ivanti Professional Services for Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange), since 1996, and it shows!

Developed by a veteran Ivanti Consultant and Systems Developer, who has consulted for and mentored Frontrange Business Partners (Change Control, Avante Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT) alike.

Implementations around the world have benefited from the Ivanti Best Practice System

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Lets take your Ivanti Implementation to the next level, with the latest solutions, best practices, workflow automation, integrations, and so much more!

Best Practices for almost every sector, including, but not limited to Government, Financial, Insurance, Communications, Information Technology, Energy, Utilities, Education, Retail, Manufacturing, Pharmaceutical, Medical, Aerospace, Entertainment, Food, Health Care, Transportation, Engineering.

a19consulting-Ivanti-Professional-Services-Consultant-Developer-Support-Ivanti Service Manager-Ivanti Asset Manager-former Kifinti Solutions Consultant - Latest Solutions - Best Practices
a19 Consulting
Ivanti Best Practices
Ivanti Professional Services
for Ivanti Service and Asset Manager (ISM/IAM)

Worldwide Since 1996

from Austria and Australia to Brussels, Calgary, Denver, Edmonton, Frankfurt, Georgia, Halifax, Italy, Kelowna, London,  Montreal, New York, Ottawa, Penticton, Quebec, Rochester, Singapore, Toronto, Utah, Vancouver, Winnipeg, Yellowknife, Zurich

Are you getting the most out of your Ivanti Implementation?

Former Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services

Are you getting the most out of your
Ivanti Implementation?
You aren’t. Until you talk to me. Guaranteed!

Give me just 19 minutes of your time and
I GUARANTEE to improve your
Ivanti Service Manager Implementation

Gregor Anton | a19 Consulting | Best Practice Systems

The most important decision you need to make to take your Ivanti Implementation to the next level is contacting us. Before it’s too late. Our resources book up weeks and sometimes months ahead of time, for good reason. Join other Ivanti Customers and Ivanti Business Partners and contact us, we are here to help.

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Ivanti Best Practices

WHAT IS ISM BLACKOUT?

blackout a19 best practice - ivanti service manager - professional services - toronto - uat - end user accpetance testing tip - lock down - locked out - system offline - london - singapore

Blackout, is a point in time in the development process when a system becomes unavailable (off-line) by design. The term comes from Electricity “blackouts” when there is a complete electric shut down.

An a19 best practice is to take the UAT system off-line when UAT is undergoing maintenance or configuration in preparation for End User Acceptance testing. This is to prevent any unauthorized access by end users that might want to start testing the system before it’s ready, which is never a good idea. After all, you don’t call the building inspector until you’re up to code, right? Leaving UAT available during configuration can be disastrous. Don’t make this rookie ISM mistake, you will thank me later!

ISM Blackout
UAT Best Practice Tip
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Ivanti Best Practices

Scope of Work Priorities

When you are gathering Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) requirements to build your Solution Design Documentation and Scope of Work (SOW) there is one very important best practice. Set Implementation Priorities!

Setting Priorities for your Ivanti Service Manager Project

Scoping is an art of finding the right balance between effort, benefits, and long term gains. Quick Wins should be your 1st Priority (P1) followed by long term gains which are Priority 2 (P2) and have the highest benefits.

For example, on a recent Asset Management implementation the core project team determined that the quickest wins and highest benefits would be asset scanning and a foundation for procurement and assets (hardware and software) that we could built upon on future phases.

ivanti service manager scoping SOW solution design priorities best practices project tracker ISM Change Control P1 P2 Nice-to-have Must-Have Show-Stopper UAT Test Scripts
ITSM Priorities by Benefit and Effort

That lead us to this high level scope:

  • P1 – Ivanti Asset Manager | Asset Bar Code Scanning
  • P2 – Ivanti Software Asset Management (SAM)
  • P3 – Ivanti Hardware Asset Management Enhancements

What this meant was that we would build asset scanning capabilities not only for assets but also packing slips, replace the existing purchase order tracking excel sheets, and vendor inventory tracking sheets from Softchoice and various software vendors, with an Ivanti Service Manager product catalog for hardware and software, utilized the purchase order workspace for sales orders, enabled contracts and entitlements for software inventory, and built a softchoice integration to automatically update invoice and shipping information and functionality to reconcile against packing slips and purchase orders.

These were just our P1’s and P2’s! With further integration to discovery tools, enhancements to assets, and workflow automation for P3. Of course keep in mind that upon project completion some of the other requirements from the parking lot will become P1’s and P2’s and the cycle begings.

Along the way we identified more quick wins that improved overall product usability and project tracking:

  • Ivanti Service Manager | Administrator Level 2 Role – for limited admin access with dedicated top level tabs to manage assigned validation lists and some configurations without full administration console access
  • a19 Consulting Tracker – a custom built project tracking tool by a19 Consulting with backlog, artifacts, parking lot, status updates, project dashboard, heat release project and package tracking, to-do list, and many more features
  • a19 Consulting Change Control with Announcements, Alerts, Notifications, and approval process for User Acceptance Testing (UAT)
  • a19 Consulting UAT Test Scripts Workspace for ISM Administrators and Consultants to develop test scripts, run test scripts, log defect, pass/fail tests, request enhancements and identify show stoppers, must-haves, and nice-to-haves

If you would like more information for the a19 Ivanti Best Practices Tool set or need help defining and executing your scope of work please contact us!

Categories
Best Practice System Ivanti Asset Manager Press Releases

Former Kifinti Solutions Consultant releases Ivanti Asset Manager Best Practices System

a19consulting-Ivanti-Professional-Services-Consultant-Developer-Support-Ivanti Service Manager-Ivanti Asset Manager-former Kifinti Solutions Consultant - Latest Solutions - Best Practices

Providing Ivanti Professional Services to Fortune 500 enterprise clients and Ivanti business partners (Avante Solutions, Kifinti Solutions, DDS IT, and others), worldwide, since 1996, we have developed an Ivanti Asset Manager Best Practice System to complement our Ivanti Service Manager Best Practice System to deliver superior results by implementing simplified standard business processes and improved simplified interface that enables you to do more with less and cut implementation and consulting costs significantly.  

“It takes time to develop an overnight successful Ivanti Best Practices System. In our case over 2 decades of HEAT IT Service Management and Ivanti Service Manager experience.” says Gregor Anton, a former Kifinti Solutions Consultant, and unique and distinctive authority in the Enterprise Service Management space with his consulting and development experience and extensive insight to best practices going back to 1996 with the HEAT and now Ivanti Service Manager (ISM) and Ivanti Asset Manager (IAM) products.

Providing HEAT ITSM Best Practices and now Ivanti Best Practices, with his tried, tested, and true implementations, and upgrades, Gregor now focuses on his company, a19 Consulting, and his a19 Ivanti Best Practices System.

Gregor has been developing, streamlining, and implementing best practices and latest solutions for fortune 500 companies and Frontrange Business Partners (Change Control, Avante Solutions, Kifinti Solutions) and Ivanti Business Partners (Kifinti Solutions, DDS IT), worldwide.

The Ivanti Asset Manager Best Practices complement the already successful Ivanti Service Manager Best Practices System that Gregor has developed.

Hardware Asset Management features include improved Asset Scanning and Procurement Processes, an integration to Softchoice and many other Vendors, as well as Product Catalog Maintenance features. Software Asset Management also takes a front seat with Vendor integration, contract and entitlement management, and best practices to guide through Software version maintenance, to name just a few features.

“Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool, leveraging a19 Ivanti Best Practices and latest solutions. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential,” says Steven Morin, Helpdesk Manager, at EXP.

The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).

Are you getting the most out of your Ivanti Implementation?

You aren’t. Guaranteed!

Former Kifinti Solutions consultant Gregor releases Ivanti Best Practices System for a19 consulting Ivanti Professional Services
Gregor Anton
a19 Consulting | Best Practice Systems

“Give me just 19 minutes of your time and
I GUARANTEE to improve your
Ivanti Service Manager Implementation“

The most important decision you need to make, to take your Ivanti Implementation to the next level is contacting us. Before it’s too late. Our resources book up weeks and sometimes months ahead of time, for good reason.  Join other Ivanti Customers and Ivanti Business Partners and contact us, we are here to help.

contact a19 consulting former kifinti solutions consultants developers best practices ivanti service manager

Unique and Distinctive ITxM Authority

“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).  
 
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”

Neill Evans | Solutions Architect | DDS IT | Ivanti Business Partner

Contact a19 Consulting – Ivanti Professional Services and the latest solutions & best practices for your Ivanti Service & Asset Manager implementation and upgrades.

Press Release