ITSM Best Practices and Latest Solutions
Over the last 2+ decades implementing HEAT IT Service Management and Ivanti Service & Asset Manager, the following implementation milestones, aka rollout milestones, or roadmap have been deeply ingrained and proven to be the ultimate success factor and project structure.
From Scope of Work to Go-Live (Rollout) there are many steps that need to be carefully planned, communicated, and enforced.
With ITSM Implementation experience going back to 1996, the ITSM Best Practice System is a result of years of experience, knowledge, and proven methods.
Extensive Implementation Experience with ITSM and CRM products including but not limited to Ivanti Neurons, Ivanti Service Manager, Saleslogix CRM, and HEAT ITSM. As well as ServiceNow, Remedy, SageCRM.
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names describes the fact that we have experience with the mentioned ITSM and CRM products.
100+ ITSM and CRM Implementations since 1996. That’s over 27 years of hands-on consulting, development, integration, and project management experience.
a19 Consulting has been providing Professional Services for Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks, worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA.
Disclaimer: We have never been directly employed by Ivanti, although we have been sub-contracted by Frontrange Business Partners and sub-contracted by Ivanti Business Partners to work with Ivanti Project Managers for many Frontrange and Ivanti Projects over the last 27+ years.
The ITxM Space (ITSM, IT Service Management, ITAM, IT Asset Management) has never been more exciting, as is the transformation to ESM (Enterprise Service Management).
Lets take your ITxM Implementation to the next level, with the latest solutions, best practices, workflow automation, integrations, and so much more!
Best Practices for almost every sector, including, but not limited to Government, Financial, Insurance, Communications, Information Technology, Energy, Utilities, Education, Retail, Manufacturing, Pharmaceutical, Medical, Aerospace, Entertainment, Food, Health Care, Transportation, Engineering.
You aren’t. Until you talk to me. Guaranteed!
Give me just 19 minutes of your time and
Gregor Anton | a19 Consulting | ITSM/ITAM/ESM/CRM | Best Practice Systems
I GUARANTEE to improve your
ITSM Implementation
The most important decision you need to make to take your ITSM Implementation to the next level is contacting us. Before it’s too late. Our resources book up weeks and sometimes months ahead of time, for good reason. Join other Customers and contact us, we are here to help.
for Freelance ITSM Projects carried out for the Ivanti ITSM toolsets.
The purpose of the discovery session is to set the wheels in motion, get to know one another, and determine the who, where, what, when, and why of your ITSM Project needs with the goal of establishing a roadmap to help you achieve maximum results and ROI by streamlining your business processes and fine-tuning your ITSM system.
Attendees should be the project owner/decision maker.
Topics covered range from Incident Management, Change Management (Change Control), Problem Management, CMDB, Hardware Asset Management, Asset Bar Code Scanning, Software Asset Management, Software Inventory and Entitlements, Procurement, Service Requests, Request Offerings, Customer Self-Service Customer Support Portals, Email Summaries, Reports, SLAs, OLAs, Dashboards, Analytic Metrics, Workflows, Training strategy.
