DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience/skillset or used to review the ITSM/CRM products or freelance consulting services offered.
Best in Class Consulting for Ivanti’s Neurons for ITSM product
Very good consultative approach, effective use of consultancy hours, best practices applied in solution design and delivered scope of work on time.
I would recommend a19 Consulting as best in class and will definitely use their services again.
Ria Smith | Sodexo Australia | HSE Director
Night and Day Compared to Ivanti and other HEAT Consultants & Developers
“Buying Ivanti HEAT out of the box is and expecting it to be anywhere near serviceable for your purposes is wishful thinking. There is a huge amount of customisation required, some of it highly technical. Either be prepared to throw resource at the training academies and go through the steep learning curve, or look to consult with a business which is as experienced as Gregor and a19 Consulting. They took the pain out of the process.
Compared to Ivanti consultation directly, it has been night and day. Gregor and a19 Consulting owns both the technical solution and the implementation. Coming from a business where we have a small, inexperienced team of Ivanti Admins having an experienced, knowledgeable, practical hand supporting us is invaluable.
a19 Consulting makes a strong case for a direct engagement model, 1-2-1 for the consultants to the product owner in the business. Internally there are some of the team who are keen to have more direct access with the consultant but there is a strong argument to keep the engagement focused.
Positive engagement, improved Ivanti implementation resulting in happy users and happy IT staff. Project team looking better as a result. Could you ask for more?“
Rob Moody | ASM UK | End User Computing Manager
Five Stars All The Way for experience with Ivanti Service Manager / Neurons for ITSM products
“Our engagement with Gregor and a19 Consulting has been highly successful in scoping Ivanti HEAT design changes, meeting with key business stakeholders and delivery of service improvement. Technical expertise and ability to project manage the implementation of changes meets all expectations.
Five stars for Ivanti HEAT Experience, Technical Knowledge, and Consultative Approach.
We are very confident in Gregor and a19 Consulting to assist in the delivery of required changes and their industry expertise in advising of best practice Ivanti HEAT configuration set-ups to follow.”
Jamie Davidson | Sodexo Australia | Infrastructure & Support Manager
Taking the Ivanti HEAT ITSM toolset to the next level
“EXP had completed an Implementation of the Ivanti Service Manager and Asset Manager toolset. The implementation team from Kifinti Solutions were helpful in getting it up and running, but we needed someone that could take EXP to the next level and configure the tool so we could utilize all of its potential, with the latest solutions and Ivanti Best Practices. As EXP was also in a transition period where our processes and workflows were being redefined, Gregor and a19 Consulting were able to work with us to align our working processes with the workflows within the Ivanti Service Manager tool.”
Steven Morin | EXP| Helpdesk Manager | Canada & USA
Unique and Distinctive ITSM Authority
“I worked with Gregor at DDS IT, an Ivanti Business Partner that engaged a19 Consulting to provide Ivanti Professional Services to our clients and in-house staff in New Zealand and Australia, with Ivanti Service Manager (formerly HEAT IT Service Management by Frontrange).
Gregor, is without doubt a unique and distinctive authority in the Ivanti ITSM space with his consulting and development experience and extensive insight to best practices going back over 24 years with the HEAT and now Ivanti ISM/IAM products.”
—Neill Evans | Solutions Architect | DDS IT Australia & New Zealand ANZ | Ivanti Business Partner
EVERYONE ELSE SAID IT COULDN’T BE DONE
“Gregor was able to implement what everyone else said couldn’t be done! A booking and reservation system for our parking authority. Now citizens of the City are able to reserve daily, weekly, monthly, and yearly parking passes. Gregor delivered what other consultants said was impossible.“
— Shelley, City of Brampton, Municipal Services Manager
CRM Best Practices
“Gregor at a19 Consulting has a knack for CRM Software Implementations, upgrades, and best practices, with a consultative, customer-focused, holistic approach and possesses an uncanny ability to problem solve, marrying the business need, with effective technical solutions.”
— Madan Murthy | Replicon| Director of Sales | Canada | USA | India
A TRUE HEAT MACGYVER
“I worked with Gregor at Lehigh Cement, implementing the HEAT IT Service Management System. Gregor had developed a Best Practice system for the Frontrange business partner, Avante Solutions, and his experience with HEAT (now Ivanti Service Manager) was next level. Highly technical and business process focused at the same time, holistic approach, offering the latest solutions, best practice advice, and unique, simple, yet effective solutions to the most complex challenges. A true HEAT MacGyver!“
— Jason McGuire | Lehigh Cement| Project Manager | Canada
