DISCLAIMER: Not endorsed by, affiliated with, or sponsored by Ivanti, ServiceNow, Remedy, Infor, or Sage. Any use of the software product names is descriptive of product experience / skillset or used to review the ITSM and CRM products.
The purpose of User Acceptance Testing (UAT) is to test use cases, that is specific day-to-day operations in the life of an end-user and their required tasks to perform their job function
UAT Testing differs from System Testing in that System Testing is focused on software functionality. UAT Testing is focused on job function, that is day to day operations can be performed. Therefor access to your ITSM system is not needed to build UAT Test cases, in fact it is discouraged to use HEAT as your focus should be on building use cases about day to day operations, operating procedures, such as Logging an Incident, searching for customers, assigning 2nd level support, and so on.
Regression testing refers to testing of existing functionality to ensure that recent changes do not adversely affect existing features. For example, when implementing Asset Management, the existing Incident functionality is tested to test use cases such as creating an incident, creating a task, updating incidents, closing tasks, incidents, etc. In addition to UAT Test Scripts, you will want to do a comparison of existing workspaces, existing functionality, and existing features, to ensure existing functionality has not been impacted.
Freelance Consultant, Developer since 1996 with 100+ ITSM/ITAM/ESM Implementations
Extensive Implementation Experience with ITSM products such as but not limited to Ivanti Neurons, Ivanti Service Manager, and HEAT ITSM
Past Customers include Fortune 500 & Global 500 Enterprise Clients, Frontrange Business Partners, Ivanti Business Partners, and private Swiss banks.
Roles and Responsibilities from Project Management, System Architecture, Design, Development, Consulting (technical & functional)
Worldwide in the UK, Europe, Australia, New Zealand, South Korea, Singapore, Canada, and the USA
Disclaimer: Not endorsed by, affiliated with, or sponsored by Ivanti
"Ivanti Consultant" refers to job description, experience, and skill set with Ivanti's product line and is merely descriptive of the fact that I have experience with Ivanti's ITSM products.
I have never been directly employed by Ivanti,
I have been employed by Frontrange Business Partners and sub-contracted by Ivanti Business Partners to work with Ivanti Project Managers and/or Ivanti Implementations